Investigating customer loyalty in service failure-recovery encounter: The moderating role of customer coproduction

Keyphrases

• Moderating Role 100%
• Service Failure 100%
• Customer Loyalty 100%
• Customer Co-production 100%
• Service Failure Recovery 100%
• Service Recovery 66%
• Service Firms 50%
• Service Context 33%
• Co-creation 33%
• Recovery Efforts 33%
• Customer Co-creation 33%
• Service Provider 16%
• Interactive Effects 16%
• Negative Emotions 16%
• Behavioral Intention 16%
• Academic Leaders 16%
• Business Leaders 16%
• Value Creation 16%
• Customer Value 16%
• Customer Satisfaction 16%
• Service Performance 16%
• Production Process 16%
• Perceived Justice 16%
• Active Role 16%
• Customer Perception 16%
• Customer Response 16%
• Do-All 16%
• Customer Evaluation 16%
• Production Work 16%
• Perceived Recovery 16%
• Service Encounter 16%
• Customer Value Co-creation 16%
• Customer Expectations 16%
• Recovery Level 16%
• Service Co-creation 16%
• Service Production 16%

Computer Science

• Customer Value 100%
• Recovery Effort 100%
• Service Provider 50%
• Behavioral Intention 50%
• Customer Satisfaction 50%
• Interactive Effect 50%
• Perceived Justice 50%
• Business Leader 50%
• Customer Response 50%

Social Sciences

• Co-Creation 100%
• Customer Loyalty 100%
• Coproduction 100%
• Emotions 16%
• Service Provider 16%
• Justice 16%