Abstract
This paper presents an empirical study of Internetenabled e-banking systems and customer responses on the basis of structural equation modeling. The results suggest that perceived usefulness, ease of use, system security, quality services and convenience represent the major avenues affecting customer interactions with e-banking services. The findings provide commercial banks with meaningful information for developing commercially sustainable Internet-enabled e-banking systems.
| Original language | English |
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| Title of host publication | ICEB 2003 Proceedings |
| Publisher | Association for Information Systems |
| Number of pages | 3 |
| Publication status | Published - 9 Dec 2003 |
| Event | 3rd International Conference on Electronic Business, ICEB 2003 - Mandarin Singapore Hotel, Singapore Duration: 9 Dec 2003 → 13 Dec 2003 https://iceb.johogo.com/proceedings/2003/ICEB%202003%20Proceedings.html (Link to conference website) https://iceb.johogo.com/proceedings/ICEB-2003.pdf (Link to conference proceedings) |
Publication series
| Name | Proceedings of International Conference on Electronic Business, ICEB |
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| ISSN (Print) | 1683-0040 |
Conference
| Conference | 3rd International Conference on Electronic Business, ICEB 2003 |
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| Country/Territory | Singapore |
| Period | 9/12/03 → 13/12/03 |
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