Abstract
Nowadays a lot of banks develop their own business-to-customer online banking services in order to save cost and satisfy the need of their customer. Understanding the customer’s expectation is crucial for the success of Internet banking service. This study will try to explore some critical factors of Internet banking service quality and Intention to use Internet banking. A modified Attribute-based model was used in this study. Reliability Test and Path Analysis were used to assess the expected service quality of Internet banking and its associations towards experience. The findings showed that speed of delivery, control, enjoyment and security had significant positive effects on expected Service Quality of Internet banking while the expected service quality had significant effects on Intention to use Internet banking.
| Original language | English |
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| Title of host publication | ICEB 2001 Proceedings |
| Publisher | Association for Information Systems |
| Pages | 649-658 |
| Number of pages | 10 |
| Publication status | Published - 19 Dec 2001 |
| Event | 1st International Conference on Electronic Business, ICEB 2001: Information and Technology Management for Competitive Advantages - Sheraton Hotel and Towers, Hong Kong, China Duration: 19 Dec 2001 → 21 Dec 2001 https://iceb.johogo.com/proceedings/2001/ICEB%202001%20Proceedings.html (Link to conference programme) https://iceb.johogo.com/proceedings/ICEB-2001.pdf (Link to conference proceedings) |
Publication series
| Name | Proceedings of International Conference on Electronic Business, ICEB |
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| ISSN (Print) | 1683-0040 |
Conference
| Conference | 1st International Conference on Electronic Business, ICEB 2001 |
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| Country/Territory | Hong Kong, China |
| Period | 19/12/01 → 21/12/01 |
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