Internal/employee communication and organizational effectiveness: A study of Chinese corporations in transition

Ni Chen

Research output: Contribution to journalJournal articlepeer-review

18 Citations (Scopus)


This study has probed into the insights of possible contributions to the overall organizational effectiveness that internal/employee communication may render, and also identified possible key factors that communication effects may hinge on. The result of this study reveals that the relationship between internal/employee communication and corporate effectiveness is more significant than what has previously been assumed. This study thereby suggests that as Chinese corporations prepare themselves to become viable 'game players' in the new world economy, sufficient attention must be paid to improving internal/ employee communication. This study has also tested James Grunig's 'Excellence Theory' against Chinese corporations' move toward communication excellence in recent years. Closely examining Chinese corporations' communication structure and operation, this study has found that the integration of employee/internal communication into managerial structure and practice holds as one of the keys, proposing that corporate communicators shall become part of the organization's dominant coalition so as to insure communication excellence, leading up to overall organizational effectiveness.

Original languageEnglish
Pages (from-to)167-189
Number of pages23
JournalJournal of Contemporary China
Issue number54
Publication statusPublished - Feb 2008
Externally publishedYes

Scopus Subject Areas

  • Geography, Planning and Development
  • Development
  • Political Science and International Relations


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