Integrated Prediction of Service Performance

Li Tao, Jiming Liu

Research output: Chapter in book/report/conference proceedingChapter


Estimating the changes of patient arrivals and service performance over the mid- or long-term is a common problem faced by healthcare service managers. This chapter presents an example to show how to use our proposed integrated prediction method for predicting the changes of the healthcare service performance with respect to demographic shifts in the context of cardiac surgery services in Ontario, Canada. The work presented in this chapter shows that the proposed method gives a way to reasonably estimate the variations in service utilization and service performance with respect to the changes of certain factors.
Original languageEnglish
Title of host publicationHealthcare Service Management: A Data-Driven Systems Approach
EditorsLi Tao, Jiming Liu
PublisherSpringer Cham
Number of pages16
ISBN (Electronic)9783030153854
ISBN (Print)9783030153830
Publication statusPublished - 9 May 2019

Publication series

NameHealth Information Science
ISSN (Print)2366-0988
ISSN (Electronic)2366-0996


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