Information technology in business processes

Stephen L. Chan

Research output: Contribution to journalJournal articlepeer-review

59 Citations (Scopus)


Information technology (IT), in its myriad forms, is having a profound and palpable impact on IT users and their environments. Proposes and expounds on a framework of the roles of IT as an initiator, a facilitator, or an enabler. Illustrates the utilization of this framework by a review of the impacts of IT. Examines briefly the growth of IT's impact on business processes through specific forms of technology — particularly the computing, telecommunication, and imaging technologies. Reviews IT's influences on organizations and management. Suggests that a full and thorough understanding of the roles of IT will also enable systematic identification and assessment of the risks and costs relationships involved with implementing IT in business processes in an organization.

Original languageEnglish
Pages (from-to)224-237
Number of pages14
JournalBusiness Process Management Journal
Issue number3
Publication statusPublished - 1 Aug 2000
Externally publishedYes

Scopus Subject Areas

  • Business and International Management
  • Business, Management and Accounting (miscellaneous)

User-Defined Keywords

  • Implementation
  • Information technology
  • Process management
  • Technology


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