Information access behaviour and expectation of quality: Two factors affecting the satisfaction of users of clinical hospital information systems

Matthew K.O. Lee*, Jacky W C Pow

*Corresponding author for this work

Research output: Contribution to journalJournal articlepeer-review

18 Citations (Scopus)

Abstract

Although the use of clinical hospital information systems (HIS) has been gaining some acceptance in the health care industry, cases of successful implementation are rare. Many clinical HIS users (who are primarily medical practitioners) are still experiencing a low level of user satisfaction with their systems. This paper argues that, in order to improve user satisfaction for clinical HIS users, due attention must be paid to the non-functional aspects of user requirements. Two aspects of non-functional user requirements, viz. information channel disposition and information demand characteristics, are investigated in this exploratory study. Information channel disposition refers to the user's preferred behavioural pattern of accessing information. Information demand characteristics refers to the user's.

Original languageEnglish
Pages (from-to)171-179
Number of pages9
JournalJournal of Information Science
Volume22
Issue number3
DOIs
Publication statusPublished - Jun 1996

Scopus Subject Areas

  • Information Systems
  • Library and Information Sciences

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