Influence of curriculum quality and educational service quality on student experiences: A case study in sport management programs

Jingxian Zhang; Junqi Wang; Sophia D. Min; Kenny K. Chen; Haiyan Huang

doi:10.1016/j.jhlste.2016.04.001

Influence of curriculum quality and educational service quality on student experiences: A case study in sport management programs

Jingxian Zhang, Junqi Wang, Sophia D. Min, Kenny K. Chen, Haiyan Huang^*

^*Corresponding author for this work

Research output: Contribution to journal › Journal article › peer-review

22 Citations (Scopus)

Abstract

Building upon the American Customer Satisfaction Index model, the current study initially explored the influence of educational quality of Sport Management programs (including curriculum quality and educational service quality) on student educational evaluation. The results of confirmatory factor analysis show that four major dimensions of curriculum quality in Sport Management education, and five dimensions of educational service quality. The results of structural relationship model indicated that the influence of curriculum quality and educational service quality first leads to a change in students' perceived quality; this change in perceived quality further directly impact loyalty and indirectly impact loyalty via satisfaction.

Original language	English
Pages (from-to)	81-91
Number of pages	11
Journal	Journal of Hospitality, Leisure, Sport and Tourism Education
Volume	18
Early online date	18 May 2016
DOIs	https://doi.org/10.1016/j.jhlste.2016.04.001
Publication status	Published - Jun 2016

Scopus Subject Areas

Education
Tourism, Leisure and Hospitality Management

User-Defined Keywords

Curriculum quality
Educational service quality
Loyalty
Perceived value
Satisfaction
Sport Management education

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

Access to Document

10.1016/j.jhlste.2016.04.001

Cite this

@article{f913a235ae824734bf66643efaaff634,

title = "Influence of curriculum quality and educational service quality on student experiences: A case study in sport management programs",

abstract = "Building upon the American Customer Satisfaction Index model, the current study initially explored the influence of educational quality of Sport Management programs (including curriculum quality and educational service quality) on student educational evaluation. The results of confirmatory factor analysis show that four major dimensions of curriculum quality in Sport Management education, and five dimensions of educational service quality. The results of structural relationship model indicated that the influence of curriculum quality and educational service quality first leads to a change in students' perceived quality; this change in perceived quality further directly impact loyalty and indirectly impact loyalty via satisfaction.",

keywords = "Curriculum quality, Educational service quality, Loyalty, Perceived value, Satisfaction, Sport Management education",

author = "Jingxian Zhang and Junqi Wang and Min, {Sophia D.} and Chen, {Kenny K.} and Haiyan Huang",

note = "This work was supported by Graduate Students visiting abroad program at Shanghai University of Sport (stfx20140216), and the program for New Century Excellent Talents in University (NCET-12-1055). Publisher Copyright: {\textcopyright} 2016 Elsevier Ltd. All rights reserved.",

year = "2016",

month = jun,

doi = "10.1016/j.jhlste.2016.04.001",

language = "English",

volume = "18",

pages = "81--91",

journal = "Journal of Hospitality, Leisure, Sport and Tourism Education",

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T1 - Influence of curriculum quality and educational service quality on student experiences

T2 - A case study in sport management programs

AU - Zhang, Jingxian

AU - Wang, Junqi

AU - Min, Sophia D.

AU - Chen, Kenny K.

AU - Huang, Haiyan

N1 - This work was supported by Graduate Students visiting abroad program at Shanghai University of Sport (stfx20140216), and the program for New Century Excellent Talents in University (NCET-12-1055). Publisher Copyright: © 2016 Elsevier Ltd. All rights reserved.

PY - 2016/6

Y1 - 2016/6

N2 - Building upon the American Customer Satisfaction Index model, the current study initially explored the influence of educational quality of Sport Management programs (including curriculum quality and educational service quality) on student educational evaluation. The results of confirmatory factor analysis show that four major dimensions of curriculum quality in Sport Management education, and five dimensions of educational service quality. The results of structural relationship model indicated that the influence of curriculum quality and educational service quality first leads to a change in students' perceived quality; this change in perceived quality further directly impact loyalty and indirectly impact loyalty via satisfaction.

AB - Building upon the American Customer Satisfaction Index model, the current study initially explored the influence of educational quality of Sport Management programs (including curriculum quality and educational service quality) on student educational evaluation. The results of confirmatory factor analysis show that four major dimensions of curriculum quality in Sport Management education, and five dimensions of educational service quality. The results of structural relationship model indicated that the influence of curriculum quality and educational service quality first leads to a change in students' perceived quality; this change in perceived quality further directly impact loyalty and indirectly impact loyalty via satisfaction.

KW - Curriculum quality

KW - Educational service quality

KW - Loyalty

KW - Perceived value

KW - Satisfaction

KW - Sport Management education

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U2 - 10.1016/j.jhlste.2016.04.001

DO - 10.1016/j.jhlste.2016.04.001

M3 - Journal article

AN - SCOPUS:84969922988

SN - 1473-8376

VL - 18

SP - 81

EP - 91

JO - Journal of Hospitality, Leisure, Sport and Tourism Education

JF - Journal of Hospitality, Leisure, Sport and Tourism Education

ER -

Influence of curriculum quality and educational service quality on student experiences: A case study in sport management programs

Abstract

Scopus Subject Areas

User-Defined Keywords

UN SDGs

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