Impact of computerization on firm performance: A case of Shanghai manufacturing enterprises

Ying Chu NG*, Ludwig M K CHANG

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

16 Citations (Scopus)


The impact of computer-related input on firm productivity is not well understood in the developing world, including China. The present study contributes to this area by analyzing data collected from a sample of Shanghai manufacturing enterprises. Adopting a Cobb-Douglas production function, we find a positive relationship between computer personnel and enterprise output. The efficiency of enterprises, however, was shown to be generally low according to data envelopment analysis. The level of computerization was shown to make a positive contribution to improving efficiency in non-state-owned enterprises in both heavy and light industries. This was also shown to be the case for state-owned enterprises in heavy industry.

Original languageEnglish
Pages (from-to)1029-1037
Number of pages9
JournalJournal of the Operational Research Society
Issue number10
Publication statusPublished - Oct 2003

Scopus Subject Areas

  • Management Information Systems
  • Strategy and Management
  • Management Science and Operations Research
  • Marketing

User-Defined Keywords

  • Computerization in developing countries
  • Data envelopment analysis
  • Performance measurement


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