How technostressors influence job and family satisfaction: Exploring the role of work–family conflict

Si Shi, Yang Chen*, Christy M. K. Cheung*

*Corresponding author for this work

Research output: Contribution to journalJournal articlepeer-review

12 Citations (Scopus)


Recent developments in information and communication technology have blurred the line between the workplace and the home. This can have a negative influence on employees' well-being and thus has gained increasing attention from academics and practitioners. In this study, we developed a research model based on the transactional perspective of stress and the challenge–hindrance stressor framework. We defined the two dimensions of work–family conflict as the perceptual stress resulting from a chronic challenge and hindrance technostressors, which ultimately affect employees' satisfaction in both the work and family domains. We tested our model using a three-wave time-lagged survey study with data collected from 268 employees. Challenge and hindrance technostressors had different effects on these two main forms of work–family conflict (time-based and strain-based) but further induced negative effects on both job and family satisfaction. Overall, we make both scientific and practical contributions to the fields of work-related technology use and work–family conflict.
Original languageEnglish
Pages (from-to)953-985
Number of pages33
JournalInformation Systems Journal
Issue number4
Early online date6 Feb 2023
Publication statusPublished - Jul 2023

Scopus Subject Areas

  • Software
  • Information Systems
  • Computer Networks and Communications

User-Defined Keywords

  • challenge–hindrance stressor framework
  • family satisfaction
  • job satisfaction
  • technostressors
  • work–family conflict


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