How responsiveness works in mainland China: Effects on institutional trust and political participation

Yi-Hui Christine Huang, Yuanhang Lu*, Christine Hiu Ying Choy, Lang Kao, Yu-tzung Chang

*Corresponding author for this work

Research output: Contribution to journalJournal articlepeer-review

13 Citations (Scopus)


This study investigated whether and how institutional responsiveness, a constitutive element of dialogic communication, influences institutional trust and political participation among members of the public in mainland China. A total of 4068 respondents from mainland China completed questionnaires. Results demonstrated that institutional responsiveness indirectly reduced publics’ destructive non-institutional political participation by building institutional trust. Extending the public relations literature on dialogue, we found that this indirect relationship is conditional on online political information seeking rather than online political expression among members of the public. For people who frequently use the Internet to seek political information, institutional responsiveness is more likely to boost institutional trust, which decreases the likelihood of participation in offline political activities.
Original languageEnglish
Article number101855
Number of pages11
JournalPublic Relations Review
Issue number1
Early online date12 Nov 2019
Publication statusPublished - Mar 2020

User-Defined Keywords

  • Responsiveness
  • Institutional trust
  • Online information seeking
  • Online political expression
  • Political participation


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