How Minority Frontline Employees Shape Solo Customers’ Service Experience

^*Corresponding author for this work

Research output: Contribution to conference › Conference paper › peer-review

Original language	English
Publication status	Published - 14 Feb 2025
Event	9th Annual Young Scholar Research (YSR) Competition at the 2025 OFR Symposium - Phoenix, United States Duration: 13 Feb 2025 → 14 Feb 2025 https://www.ama.org/events/academic/2025-organizational-frontlines-research-pre-conference/ (Conference program)

Conference	9th Annual Young Scholar Research (YSR) Competition at the 2025 OFR Symposium
Country/Territory	United States
City	Phoenix
Period	13/02/25 → 14/02/25
Internet address	https://www.ama.org/events/academic/2025-organizational-frontlines-research-pre-conference/ (Conference program)

Cite this

@conference{9ce45e5633384f7a8d055cc80aa738b4,

title = "How Minority Frontline Employees Shape Solo Customers{\textquoteright} Service Experience",

author = "The, {Khoa Do} and Chan, {Wa Kimmy}",

year = "2025",

month = feb,

day = "14",

language = "English",

note = "9th Annual Young Scholar Research (YSR) Competition at the 2025 OFR Symposium<br/> ; Conference date: 13-02-2025 Through 14-02-2025",

url = "https://www.ama.org/events/academic/2025-organizational-frontlines-research-pre-conference/",

}