How Job Stress Affects Employees’ Service Performance: Roles of Social Support and Perspective Taking

Research output: Contribution to conference › Conference paper › peer-review

Original language	English
Publication status	Published - Jun 2010
Event	2010 32nd INFORMS Marketing Science Conference - MARITIM Hotel and Convention Center Cologne, Cologne, Germany Duration: 16 Jun 2010 → 19 Jun 2010

Conference	2010 32nd INFORMS Marketing Science Conference
Country/Territory	Germany
City	Cologne
Period	16/06/10 → 19/06/10

Cite this

@conference{8a67a960f2d1479dbf5bb73e46f46c18,

title = "How Job Stress Affects Employees{\textquoteright} Service Performance: Roles of Social Support and Perspective Taking",

author = "Chan, {Wa Kimmy} and Wan, {Echo Wen}",

year = "2010",

month = jun,

language = "English",

note = "2010 32nd INFORMS Marketing Science Conference ; Conference date: 16-06-2010 Through 19-06-2010",

}