How Does Online Patient-Provider Communication Work in Patient-Centered Care?: A Comparison of Brazil and Portugal

Francis YE Jizhou; Shenting ZHENG; Tianyang Lu; Piper Liping Liu

How Does Online Patient-Provider Communication Work in Patient-Centered Care? A Comparison of Brazil and Portugal

Francis YE Jizhou^*
, Shenting ZHENG
, Tianyang Lu
, Piper Liping Liu

^*Corresponding author for this work

School of Communication

Research output: Contribution to conference › Conference paper › peer-review

Abstract

The widespread application of digital health technologies has enhanced healthcare delivery worldwide. In this context, online patient-provider communication (OPPC) is an emerging approach to connect patients and healthcare providers. Using data from Brazil (N = 1,099, M_age = 37.83) and Portugal (N =1,011, M_age = 40.79), this comparative study explored the discrepancies in OPPC outcomes by examining the relationship between OPPC and healthcare satisfaction. Additionally, this study tested a serial mediation model of perceived efficacy in patient-provider interaction and patient-centeredness that links OPPC to satisfaction. Results indicated that the direct effects of OPPC on satisfaction were not significant in both Brazil and Portugal, but the mediations were significant in Brazil. Moreover, patients in Brazil were more involved in OPPC, had more confidence in patient-provider interaction, and rated higher levels of healthcare satisfaction. As the Community of Portuguese Language Countries consolidates efforts in telehealth to promote universal healthcare access and improve overall healthcare satisfaction, this study offers important theoretical and practical implications.

Original language	English
Publication status	Published - Jun 2025
Event	75th Annual International Communication Association Conference - Hyatt Regency Denver, Denver, United States Duration: 12 Jun 2025 → 16 Jun 2025 https://www.icahdq.org/mpage/ICA25 (Conference website) https://cdn.ymaws.com/www.icahdq.org/resource/resmgr/conference/2025/ICA25_Abstracts_Program.pdf (Conference program)

Conference

Conference	75th Annual International Communication Association Conference
Abbreviated title	ICA 2025
Country/Territory	United States
City	Denver
Period	12/06/25 → 16/06/25
Internet address	https://www.icahdq.org/mpage/ICA25 (Conference website) https://cdn.ymaws.com/www.icahdq.org/resource/resmgr/conference/2025/ICA25_Abstracts_Program.pdf (Conference program)

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 3 Good Health and Well-being

Cite this

@conference{277b6f383cd6429a96a9c3a8709d6924,

title = "How Does Online Patient-Provider Communication Work in Patient-Centered Care?: A Comparison of Brazil and Portugal",

abstract = "The widespread application of digital health technologies has enhanced healthcare delivery worldwide. In this context, online patient-provider communication (OPPC) is an emerging approach to connect patients and healthcare providers. Using data from Brazil (N = 1,099, Mage = 37.83) and Portugal (N =1,011, Mage = 40.79), this comparative study explored the discrepancies in OPPC outcomes by examining the relationship between OPPC and healthcare satisfaction. Additionally, this study tested a serial mediation model of perceived efficacy in patient-provider interaction and patient-centeredness that links OPPC to satisfaction. Results indicated that the direct effects of OPPC on satisfaction were not significant in both Brazil and Portugal, but the mediations were significant in Brazil. Moreover, patients in Brazil were more involved in OPPC, had more confidence in patient-provider interaction, and rated higher levels of healthcare satisfaction. As the Community of Portuguese Language Countries consolidates efforts in telehealth to promote universal healthcare access and improve overall healthcare satisfaction, this study offers important theoretical and practical implications.",

author = "Jizhou, \{Francis YE\} and Shenting ZHENG and Tianyang Lu and Liu, \{Piper Liping\}",

year = "2025",

month = jun,

language = "English",

note = "75th Annual International Communication Association Conference, ICA 2025 ; Conference date: 12-06-2025 Through 16-06-2025",

url = "https://www.icahdq.org/mpage/ICA25, https://cdn.ymaws.com/www.icahdq.org/resource/resmgr/conference/2025/ICA25\_Abstracts\_Program.pdf",

}

How Does Online Patient-Provider Communication Work in Patient-Centered Care? A Comparison of Brazil and Portugal. / Jizhou, Francis YE; ZHENG, Shenting; Lu, Tianyang et al.
2025. Paper presented at 75th Annual International Communication Association Conference, Denver, Colorado, United States.

Research output: Contribution to conference › Conference paper › peer-review

TY - CONF

T1 - How Does Online Patient-Provider Communication Work in Patient-Centered Care?

T2 - 75th Annual International Communication Association Conference

AU - Jizhou, Francis YE

AU - ZHENG, Shenting

AU - Lu, Tianyang

AU - Liu, Piper Liping

PY - 2025/6

Y1 - 2025/6

N2 - The widespread application of digital health technologies has enhanced healthcare delivery worldwide. In this context, online patient-provider communication (OPPC) is an emerging approach to connect patients and healthcare providers. Using data from Brazil (N = 1,099, Mage = 37.83) and Portugal (N =1,011, Mage = 40.79), this comparative study explored the discrepancies in OPPC outcomes by examining the relationship between OPPC and healthcare satisfaction. Additionally, this study tested a serial mediation model of perceived efficacy in patient-provider interaction and patient-centeredness that links OPPC to satisfaction. Results indicated that the direct effects of OPPC on satisfaction were not significant in both Brazil and Portugal, but the mediations were significant in Brazil. Moreover, patients in Brazil were more involved in OPPC, had more confidence in patient-provider interaction, and rated higher levels of healthcare satisfaction. As the Community of Portuguese Language Countries consolidates efforts in telehealth to promote universal healthcare access and improve overall healthcare satisfaction, this study offers important theoretical and practical implications.

AB - The widespread application of digital health technologies has enhanced healthcare delivery worldwide. In this context, online patient-provider communication (OPPC) is an emerging approach to connect patients and healthcare providers. Using data from Brazil (N = 1,099, Mage = 37.83) and Portugal (N =1,011, Mage = 40.79), this comparative study explored the discrepancies in OPPC outcomes by examining the relationship between OPPC and healthcare satisfaction. Additionally, this study tested a serial mediation model of perceived efficacy in patient-provider interaction and patient-centeredness that links OPPC to satisfaction. Results indicated that the direct effects of OPPC on satisfaction were not significant in both Brazil and Portugal, but the mediations were significant in Brazil. Moreover, patients in Brazil were more involved in OPPC, had more confidence in patient-provider interaction, and rated higher levels of healthcare satisfaction. As the Community of Portuguese Language Countries consolidates efforts in telehealth to promote universal healthcare access and improve overall healthcare satisfaction, this study offers important theoretical and practical implications.

M3 - Conference paper

Y2 - 12 June 2025 through 16 June 2025

ER -

How Does Online Patient-Provider Communication Work in Patient-Centered Care? A Comparison of Brazil and Portugal

Abstract

Conference

UN SDGs

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Cite this