How Customers React to Service Unfairness? Moderating Roles of Interpersonal Similarities on Experience of Envy and Benign Envy

Wa Kimmy Chan, Chi Kin Bennett Yim

Research output: Contribution to conference › Conference paper › peer-review

Original language	English
Publication status	Published - Jul 2013
Event	22nd Annual Frontiers in Service Conference 2013 - Taipei, Taiwan, China Duration: 4 Jul 2013 → 7 Jul 2013

Conference	22nd Annual Frontiers in Service Conference 2013
Country/Territory	Taiwan, China
City	Taipei
Period	4/07/13 → 7/07/13

Cite this

@conference{0a91b359d9d149a992f8a79c2c456875,

title = "How Customers React to Service Unfairness? Moderating Roles of Interpersonal Similarities on Experience of Envy and Benign Envy",

author = "Chan, {Wa Kimmy} and Yim, {Chi Kin Bennett}",

year = "2013",

month = jul,

language = "English",

note = "22nd Annual Frontiers in Service Conference 2013 ; Conference date: 04-07-2013 Through 07-07-2013",

}