Give a plum in return for a peach: linking employee caring practice to employee voice behavior

Bing Liu, Fengyu Li, Song Chang, Lei Qi

Research output: Chapter in book/report/conference proceedingConference contributionpeer-review

Abstract

This study used multilevel and multisource data from 54 hotels, 226 teams, and 876 frontline employees in China to investigate how and when employee caring practice can motivate employee voice behavior. Drawing on social exchange theory, we proposed that employee gratitude is an important mediator in the influence of employee caring practice on employee voice behavior. Furthermore, the extent to which employee gratitude are associated with employee voice behavior depended upon employee’s positive reciprocity norm, such that the positive impact of employee gratitude on employee voice behavior is stronger when employee’s positive reciprocity norm is a higher rather than lower level. The empirical results of this study also confirmed our theoretical arguments and hypotheses. These findings provide new insights into how a service organization facilitates frontline employee voice behavior.
Original languageEnglish
Title of host publicationAcademy of Management Annual Meeting Proceedings 2021
EditorsSonia Taneja
PublisherAcademy of Management
DOIs
Publication statusPublished - 1 Aug 2021
Event81st Annual Meeting of the Academy of Management, AOM 2021: Bringing the Manager Back in Management -
Duration: 30 Jul 20213 Aug 2021
https://aom.org/events/annual-meeting/past-annual-meetings/2021-bringing-the-manager-back-in-management (Conference website)
https://journals.aom.org/toc/amproc/2021/1 (Conference proceedings)

Publication series

NameAcademy of Management Proceedings
PublisherAcademy of Management
Number1
Volume2021
ISSN (Print)0065-0668
ISSN (Electronic)2151-6561

Conference

Conference81st Annual Meeting of the Academy of Management, AOM 2021
Period30/07/213/08/21
Internet address

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