Give a plum in return for a peach: linking employee caring practice to employee voice behavior

Bing Liu; Fengyu Li; Song Chang; Qi Lei

doi:10.5465/AMBPP.2021.15218abstract

Give a plum in return for a peach: linking employee caring practice to employee voice behavior

Bing Liu, Fengyu Li, Song Chang, Qi Lei

Research output: Chapter in book/report/conference proceeding › Conference proceeding › peer-review

Abstract

This study used multilevel and multisource data from 54 hotels, 226 teams, and 876 frontline employees in China to investigate how and when employee caring practice can motivate employee voice behavior. Drawing on social exchange theory, we proposed that employee gratitude is an important mediator in the influence of employee caring practice on employee voice behavior. Furthermore, the extent to which employee gratitude are associated with employee voice behavior depended upon employee’s positive reciprocity norm, such that the positive impact of employee gratitude on employee voice behavior is stronger when employee’s positive reciprocity norm is a higher rather than lower level. The empirical results of this study also confirmed our theoretical arguments and hypotheses. These findings provide new insights into how a service organization facilitates frontline employee voice behavior.

Original language	English
Title of host publication	Academy of Management Proceedings 2021
Editors	Sonia Taneja
Publisher	Academy of Management
DOIs	https://doi.org/10.5465/AMBPP.2021.15218abstract
Publication status	Published - 1 Aug 2021
Event	81st Annual Meeting of the Academy of Management, AOM 2021: Bringing the Manager Back in Management - Duration: 30 Jul 2021 → 3 Aug 2021 https://aom.org/events/annual-meeting/past-annual-meetings/2021-bringing-the-manager-back-in-management (Conference website) https://journals.aom.org/toc/amproc/2021/1 (Conference proceedings)

Publication series

Name	Academy of Management Proceedings
Publisher	Academy of Management
Number	1
Volume	2021
ISSN (Print)	0065-0668
ISSN (Electronic)	2151-6561

Conference

Conference	81st Annual Meeting of the Academy of Management, AOM 2021
Period	30/07/21 → 3/08/21
Internet address	https://aom.org/events/annual-meeting/past-annual-meetings/2021-bringing-the-manager-back-in-management (Conference website) https://journals.aom.org/toc/amproc/2021/1 (Conference proceedings)

Access to Document

10.5465/AMBPP.2021.15218abstract

Cite this

@inproceedings{4c03fd64fd66457593619ccaab8b10df,

title = "Give a plum in return for a peach: linking employee caring practice to employee voice behavior",

abstract = "This study used multilevel and multisource data from 54 hotels, 226 teams, and 876 frontline employees in China to investigate how and when employee caring practice can motivate employee voice behavior. Drawing on social exchange theory, we proposed that employee gratitude is an important mediator in the influence of employee caring practice on employee voice behavior. Furthermore, the extent to which employee gratitude are associated with employee voice behavior depended upon employee{\textquoteright}s positive reciprocity norm, such that the positive impact of employee gratitude on employee voice behavior is stronger when employee{\textquoteright}s positive reciprocity norm is a higher rather than lower level. The empirical results of this study also confirmed our theoretical arguments and hypotheses. These findings provide new insights into how a service organization facilitates frontline employee voice behavior.",

author = "Bing Liu and Fengyu Li and Song Chang and Qi Lei",

year = "2021",

month = aug,

day = "1",

doi = "10.5465/AMBPP.2021.15218abstract",

language = "English",

series = "Academy of Management Proceedings",

publisher = "Academy of Management",

number = "1",

editor = "Sonia Taneja",

booktitle = "Academy of Management Proceedings 2021",

address = "United States",

note = "81st Annual Meeting of the Academy of Management, AOM 2021 : Bringing the Manager Back in Management ; Conference date: 30-07-2021 Through 03-08-2021",

url = "https://aom.org/events/annual-meeting/past-annual-meetings/2021-bringing-the-manager-back-in-management, https://journals.aom.org/toc/amproc/2021/1",

}

Liu, B, Li, F, Chang, S & Lei, Q 2021, Give a plum in return for a peach: linking employee caring practice to employee voice behavior. in S Taneja (ed.), Academy of Management Proceedings 2021. Academy of Management Proceedings, no. 1, vol. 2021, Academy of Management, 81st Annual Meeting of the Academy of Management, AOM 2021, 30/07/21. https://doi.org/10.5465/AMBPP.2021.15218abstract

Give a plum in return for a peach: linking employee caring practice to employee voice behavior. / Liu, Bing; Li, Fengyu; Chang, Song et al.
Academy of Management Proceedings 2021. ed. / Sonia Taneja. Academy of Management, 2021. (Academy of Management Proceedings; Vol. 2021, No. 1).

Research output: Chapter in book/report/conference proceeding › Conference proceeding › peer-review

TY - GEN

T1 - Give a plum in return for a peach

T2 - 81st Annual Meeting of the Academy of Management, AOM 2021

AU - Liu, Bing

AU - Li, Fengyu

AU - Chang, Song

AU - Lei, Qi

PY - 2021/8/1

Y1 - 2021/8/1

N2 - This study used multilevel and multisource data from 54 hotels, 226 teams, and 876 frontline employees in China to investigate how and when employee caring practice can motivate employee voice behavior. Drawing on social exchange theory, we proposed that employee gratitude is an important mediator in the influence of employee caring practice on employee voice behavior. Furthermore, the extent to which employee gratitude are associated with employee voice behavior depended upon employee’s positive reciprocity norm, such that the positive impact of employee gratitude on employee voice behavior is stronger when employee’s positive reciprocity norm is a higher rather than lower level. The empirical results of this study also confirmed our theoretical arguments and hypotheses. These findings provide new insights into how a service organization facilitates frontline employee voice behavior.

AB - This study used multilevel and multisource data from 54 hotels, 226 teams, and 876 frontline employees in China to investigate how and when employee caring practice can motivate employee voice behavior. Drawing on social exchange theory, we proposed that employee gratitude is an important mediator in the influence of employee caring practice on employee voice behavior. Furthermore, the extent to which employee gratitude are associated with employee voice behavior depended upon employee’s positive reciprocity norm, such that the positive impact of employee gratitude on employee voice behavior is stronger when employee’s positive reciprocity norm is a higher rather than lower level. The empirical results of this study also confirmed our theoretical arguments and hypotheses. These findings provide new insights into how a service organization facilitates frontline employee voice behavior.

U2 - 10.5465/AMBPP.2021.15218abstract

DO - 10.5465/AMBPP.2021.15218abstract

M3 - Conference proceeding

T3 - Academy of Management Proceedings

BT - Academy of Management Proceedings 2021

A2 - Taneja, Sonia

PB - Academy of Management

Y2 - 30 July 2021 through 3 August 2021

ER -

Give a plum in return for a peach: linking employee caring practice to employee voice behavior

Abstract

Publication series

Conference

Access to Document

Fingerprint

Cite this