From Discretion to Psychological Empowerment: A Cross Cultural Study for Service Industry

Henry Fock; Michael K. M. Hui; Kevin Y. F Au

From Discretion to Psychological Empowerment: A Cross Cultural Study for Service Industry

Henry Fock, Michael K. M. Hui, Kevin Y. F Au

Research output: Chapter in book/report/conference proceeding › Conference proceeding › peer-review

Abstract

This paper reviews both positive and negative arguments on empowerment strategy and possible reasons for its inconsistent effects. A cross cultural research framework on empowerment as a discretion, a relational construct and a psychological construct is proposed to assess the effectiveness of these empowerment concepts in services marketing context.

Original language	English
Title of host publication	Proceedings of 2002 AMA Winter Educators' Conference
Subtitle of host publication	Marketing Theory And Applications
Editors	Kenneth R. Evans, Lisa K. Scheer
Publisher	American Marketing Association
Pages	71-79
Number of pages	9
ISBN (Print)	9780877572992, 0877572992
Publication status	Published - Feb 2002
Event	2002 AMA Marketing Educators’ Winter Conference - Austin, Texas, United States Duration: 22 Feb 2002 → 25 Feb 2002

Publication series

Name	Proceedings of AMA Winter Educators' Conference
Volume	13
ISSN (Print)	1054-0806

Conference

Conference	2002 AMA Marketing Educators’ Winter Conference
Country/Territory	United States
City	Austin, Texas
Period	22/02/02 → 25/02/02

Cite this

Fock, H., Hui, M. K. M., & Au, K. Y. F. (2002). From Discretion to Psychological Empowerment: A Cross Cultural Study for Service Industry. In K. R. Evans, & L. K. Scheer (Eds.), Proceedings of 2002 AMA Winter Educators' Conference: Marketing Theory And Applications (pp. 71-79). (Proceedings of AMA Winter Educators' Conference; Vol. 13). American Marketing Association.

Fock, Henry ; Hui, Michael K. M. ; Au, Kevin Y. F. / From Discretion to Psychological Empowerment : A Cross Cultural Study for Service Industry. Proceedings of 2002 AMA Winter Educators' Conference: Marketing Theory And Applications. editor / Kenneth R. Evans ; Lisa K. Scheer. American Marketing Association, 2002. pp. 71-79 (Proceedings of AMA Winter Educators' Conference).

@inproceedings{05bb6652813a49fba3ce4dbd68130f5b,

title = "From Discretion to Psychological Empowerment: A Cross Cultural Study for Service Industry",

abstract = "This paper reviews both positive and negative arguments on empowerment strategy and possible reasons for its inconsistent effects. A cross cultural research framework on empowerment as a discretion, a relational construct and a psychological construct is proposed to assess the effectiveness of these empowerment concepts in services marketing context.",

author = "Henry Fock and Hui, {Michael K. M.} and Au, {Kevin Y. F}",

year = "2002",

month = feb,

language = "English",

isbn = "9780877572992",

series = "Proceedings of AMA Winter Educators' Conference",

publisher = "American Marketing Association",

pages = "71--79",

editor = "Evans, {Kenneth R.} and Scheer, {Lisa K.}",

booktitle = "Proceedings of 2002 AMA Winter Educators' Conference",

address = "United States",

note = "2002 AMA Marketing Educators{\textquoteright} Winter Conference ; Conference date: 22-02-2002 Through 25-02-2002",

}

Fock, H, Hui, MKM & Au, KYF 2002, From Discretion to Psychological Empowerment: A Cross Cultural Study for Service Industry. in KR Evans & LK Scheer (eds), Proceedings of 2002 AMA Winter Educators' Conference: Marketing Theory And Applications. Proceedings of AMA Winter Educators' Conference, vol. 13, American Marketing Association, pp. 71-79, 2002 AMA Marketing Educators’ Winter Conference, Austin, Texas, United States, 22/02/02.

From Discretion to Psychological Empowerment: A Cross Cultural Study for Service Industry. / Fock, Henry; Hui, Michael K. M.; Au, Kevin Y. F.
Proceedings of 2002 AMA Winter Educators' Conference: Marketing Theory And Applications. ed. / Kenneth R. Evans; Lisa K. Scheer. American Marketing Association, 2002. p. 71-79 (Proceedings of AMA Winter Educators' Conference; Vol. 13).

Research output: Chapter in book/report/conference proceeding › Conference proceeding › peer-review

TY - GEN

T1 - From Discretion to Psychological Empowerment

T2 - 2002 AMA Marketing Educators’ Winter Conference

AU - Fock, Henry

AU - Hui, Michael K. M.

AU - Au, Kevin Y. F

PY - 2002/2

Y1 - 2002/2

N2 - This paper reviews both positive and negative arguments on empowerment strategy and possible reasons for its inconsistent effects. A cross cultural research framework on empowerment as a discretion, a relational construct and a psychological construct is proposed to assess the effectiveness of these empowerment concepts in services marketing context.

AB - This paper reviews both positive and negative arguments on empowerment strategy and possible reasons for its inconsistent effects. A cross cultural research framework on empowerment as a discretion, a relational construct and a psychological construct is proposed to assess the effectiveness of these empowerment concepts in services marketing context.

M3 - Conference proceeding

SN - 9780877572992

SN - 0877572992

T3 - Proceedings of AMA Winter Educators' Conference

SP - 71

EP - 79

BT - Proceedings of 2002 AMA Winter Educators' Conference

A2 - Evans, Kenneth R.

A2 - Scheer, Lisa K.

PB - American Marketing Association

Y2 - 22 February 2002 through 25 February 2002

ER -

From Discretion to Psychological Empowerment: A Cross Cultural Study for Service Industry

Abstract

Publication series

Conference

Fingerprint

Cite this