Favoriser l'échange de connaissances dans les communautés en ligne: Une approche par le capital social

Translated title of the contribution: Fostering knowledge exchange in online communities: A social capital building approach

Research output: Contribution to conferencePaperpeer-review

19 Citations (Scopus)

Abstract

Prior studies on knowledge contribution started with the motivating role of social capital to predict knowledge contribution but did not specifically examine how they can be built in the first place. Our research addresses this gap by highlighting the role technology plays in supporting the development of social capital and eventual knowledge sharing intention. Herein, we propose four technology-based social capital builders - identity profiling, sub-community building, feedback mechanism, and regulatory practice - and theorize that individuals' use of these IT artifacts determine the formation of social capital, which in turn, motivate knowledge contribution in online communities. Data collected from 253 online community users provide support for the proposed structural model. The results show that use of IT artifacts facilitates the formation of social capital (network ties, shared language, identification, trust in online community, and norms of cooperation) and their effects on knowledge contribution operate indirectly through social capital.

Translated title of the contributionFostering knowledge exchange in online communities: A social capital building approach
Original languageFrench
Publication statusPublished - 2008
Event29th International Conference on Information Systems, ICIS 2008 - Paris, France
Duration: 14 Dec 200817 Dec 2008

Conference

Conference29th International Conference on Information Systems, ICIS 2008
Country/TerritoryFrance
CityParis
Period14/12/0817/12/08

Scopus Subject Areas

  • Information Systems

User-Defined Keywords

  • Knowledge contribution
  • Knowledge exchange
  • Online community
  • Social capital

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