Face, fate and brand equity: service recovery justice and satisfaction

Joseph Lok Man Lee*, Noel Y M Siu, Junfeng Zhang

*Corresponding author for this work

Research output: Contribution to journalJournal articlepeer-review

13 Citations (Scopus)

Fingerprint

Dive into the research topics of 'Face, fate and brand equity: service recovery justice and satisfaction'. Together they form a unique fingerprint.

Business & Economics