Face, fate and brand equity: service recovery justice and satisfaction

Keyphrases

• Brand Equity 100%
• Interactional Justice 100%
• Service Recovery Justice 100%
• Service Recovery Performance 100%
• Moderating Role 50%
• Concern for Face 50%
• Service Recovery 33%
• Justice Perception 33%
• Recovery Justice 33%
• Cultural Variables 33%
• Chinese Culture 16%
• Design Methodology 16%
• Partial Least Squares Structural Equation Modeling (PLS-SEM) 16%
• Social Component 16%
• Distributive Justice 16%
• Social Factors 16%
• Customer Service 16%
• Moderating Factors 16%
• Preventive Measures 16%
• Customer Satisfaction 16%
• Perceived Justice 16%
• Non-social 16%
• Justice Dimensions 16%
• Product Knowledge 16%
• Post-recovery Satisfaction 16%
• Staff Training 16%
• Perceived Satisfaction 16%
• Telecommunication Services 16%
• Distributive Justice Perception 16%
• Knowledge Service 16%

Social Sciences

• Justice 100%
• Brand Equity 100%
• Distributive Justice 16%
• Chinese Culture 8%
• Personnel 8%
• Structural Equation Modeling 8%
• Telecommunication 8%
• Product Knowledge 8%