Exploration of the misalignment between business and IT strategic objectives in public-sector organisations: An empirical study in Saudi Arabia

Abulaziz AlGhazi*, Mengxiang Li*, Tingru Cui*, Samuel Fosso*, Jun Shen*

*Corresponding author for this work

    Research output: Chapter in book/report/conference proceedingConference proceedingpeer-review

    3 Citations (Scopus)


    Understanding business-IT strategy misalignment is an increasingly important area of research in digitalisation of different business sectors. However, there is currently a dearth of research investigations of misalignment between business and IT strategic objectives in public-sector organisations. Considering the nature of business, the structure of organisation, and the organisational resources of public-sector organisations, the investigation of business-IT misalignment can significantly enrich our theoretical exemplification of the relationship between business and IT in the public sector. Moreover, it provides some insights for managers to identify and avoid the possible pitfalls during the IT implementation process. Anchoring on the strategic alignment model, this research aims to identify and analyse the factors that contribute to business/IT strategy misalignment in Saudi Arabian public-sector organisations. Using a qualitative study design that included semi-structured interviews in five public-sector organisations in Saudi Arabia, our findings indicate that the human, operational, and IT system factors lead to business-IT strategy misalignment. This study also finds that those practical approaches for avoiding the misalignment in Saudi public-sector organisations sometimes lack structure and consistency.

    Original languageEnglish
    Title of host publicationDigital Transformation: Challenges and Opportunities
    Subtitle of host publication16th Workshop on e-Business, WeB 2017, Seoul, South Korea, December 10, 2017, Revised Selected Papers
    EditorsWooje Cho, Ming Fan, Michael J. Shaw, Byungjoon Yoo, Han Zhang
    PublisherSpringer Cham
    Number of pages14
    ISBN (Electronic)9783319999364
    ISBN (Print)9783319999357
    Publication statusPublished - Sept 2018
    Event16th Annual Workshop on e-Business, WeB 2017 - Seoul, Korea, Republic of
    Duration: 10 Dec 201710 Dec 2017

    Publication series

    NameLecture Notes in Business Information Processing
    ISSN (Print)1865-1348
    ISSN (Electronic)1865-1356


    Conference16th Annual Workshop on e-Business, WeB 2017
    Country/TerritoryKorea, Republic of
    Internet address

    Scopus Subject Areas

    • Management Information Systems
    • Control and Systems Engineering
    • Business and International Management
    • Information Systems
    • Modelling and Simulation
    • Information Systems and Management

    User-Defined Keywords

    • Business and IT alignment
    • Business and IT misalignment
    • Business strategy
    • IT strategy
    • Public sector
    • Saudi arabia


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