Expanding victim-centred postcrisis communication through memorials: A case study of Lufthansa's communication efforts following the 2015 Germanwings plane crash

Keyphrases

• Post-crisis 100%
• Communication Activities 100%
• Memorials 100%
• Victim-centered 100%
• Lufthansa 100%
• Plane Crash 100%
• Crisis Communication 28%
• Crisis Response 14%
• Illustrative Case Study 14%
• Crisis Management 14%
• Ethics of Care 14%
• Healing 14%
• Crash 14%
• Remembrance 14%
• Grief 14%
• Celebration of Life 14%
• Victim Needs 14%

Arts and Humanities

• Case Study 100%
• Crisis 100%
• Victims 100%
• Memorial 100%
• Crisis Communication 50%
• Literature 25%
• Tragic 25%
• Ethics of care 25%
• Celebration 25%
• Remembrance 25%
• Grief 25%
• Keystone 25%

Social Sciences

• Crisis Communication 100%
• Crisis Management 50%
• Grief 50%
• Crisis Response 50%