@inbook{09c1138967774e5da19cc6fc53611615,
title = "Examining the Roles of Customer-Staff Proximity in Service Recovery Evaluations",
abstract = "Emotion Coping and Expectations/Perceptions Moderating",
author = "Chan, {Kimmy Wa} and Yim, {Chi Kin (Bennett)} and Tse, {David K.}",
year = "2007",
month = aug,
language = "English",
isbn = "9781604238495 ",
series = "AMA Educators Proceedings",
publisher = "American Marketing Association",
pages = "70--71",
booktitle = "American Marketing Association (AMA) Summer Educators{\textquoteright} Conference 2007",
address = "United States",
note = "American Marketing Association (AMA) Summer Educators{\textquoteright} Conference 2007 ; Conference date: 03-06-2007 Through 06-06-2007",
}