Examining Quality, Value, Satisfaction and Trust Dimensions: An Empirical Lens to Understand Health Insurance Systems Actual Usage

Vincent Ekow Arkorful; Benjamin Kweku Lugu; Anastasia Hammond; Ibrahim Basiru; Frederick Appiah Afriyie; Bobita Mohajan

doi:10.1007/s11115-020-00498-x

Examining Quality, Value, Satisfaction and Trust Dimensions: An Empirical Lens to Understand Health Insurance Systems Actual Usage

Vincent Ekow Arkorful^*, Benjamin Kweku Lugu, Anastasia Hammond, Ibrahim Basiru, Frederick Appiah Afriyie, Bobita Mohajan

^*Corresponding author for this work

Research output: Contribution to journal › Journal article › peer-review

15 Citations (Scopus)

Abstract

Health insurance policies have become key social policy interventions incepted to extend healthcare to vulnerable populations. In this vein, Ghana devised a health insurance scheme in the year 2003. However, there have been concerns about quality, value, satisfaction and trust regarding healthcare and insurance usage. Using data drawn from 345 participants, our study investigates these dimensions to empirically test their predictive effects on the actual usage of health insurance. Data analysis results using the Structural Equation Modelling technique confirmed these dimensions as predictors of intention and actual usage. Our study delineates the practical, theoretical and policy implications of the study findings.

Original language	English
Pages (from-to)	471–489
Number of pages	19
Journal	Public Organization Review
Volume	21
Issue number	3
DOIs	https://doi.org/10.1007/s11115-020-00498-x
Publication status	Published - Sept 2021

User-Defined Keywords

Health insurance
Healthcare quality
Value
Trust and satisfaction
Health insurance use intention
Actual usage

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

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10.1007/s11115-020-00498-x

Cite this

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title = "Examining Quality, Value, Satisfaction and Trust Dimensions: An Empirical Lens to Understand Health Insurance Systems Actual Usage",

abstract = "Health insurance policies have become key social policy interventions incepted to extend healthcare to vulnerable populations. In this vein, Ghana devised a health insurance scheme in the year 2003. However, there have been concerns about quality, value, satisfaction and trust regarding healthcare and insurance usage. Using data drawn from 345 participants, our study investigates these dimensions to empirically test their predictive effects on the actual usage of health insurance. Data analysis results using the Structural Equation Modelling technique confirmed these dimensions as predictors of intention and actual usage. Our study delineates the practical, theoretical and policy implications of the study findings.",

keywords = "Health insurance, Healthcare quality, Value, Trust and satisfaction, Health insurance use intention, Actual usage",

author = "Arkorful, {Vincent Ekow} and Lugu, {Benjamin Kweku} and Anastasia Hammond and Ibrahim Basiru and Afriyie, {Frederick Appiah} and Bobita Mohajan",

note = "Publisher copyright: {\textcopyright} 2021, The Author(s), under exclusive licence to Springer Science Business Media, LLC part of Springer Nature ",

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doi = "10.1007/s11115-020-00498-x",

language = "English",

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AU - Arkorful, Vincent Ekow

AU - Lugu, Benjamin Kweku

AU - Hammond, Anastasia

AU - Basiru, Ibrahim

AU - Afriyie, Frederick Appiah

AU - Mohajan, Bobita

PY - 2021/9

Y1 - 2021/9

N2 - Health insurance policies have become key social policy interventions incepted to extend healthcare to vulnerable populations. In this vein, Ghana devised a health insurance scheme in the year 2003. However, there have been concerns about quality, value, satisfaction and trust regarding healthcare and insurance usage. Using data drawn from 345 participants, our study investigates these dimensions to empirically test their predictive effects on the actual usage of health insurance. Data analysis results using the Structural Equation Modelling technique confirmed these dimensions as predictors of intention and actual usage. Our study delineates the practical, theoretical and policy implications of the study findings.

AB - Health insurance policies have become key social policy interventions incepted to extend healthcare to vulnerable populations. In this vein, Ghana devised a health insurance scheme in the year 2003. However, there have been concerns about quality, value, satisfaction and trust regarding healthcare and insurance usage. Using data drawn from 345 participants, our study investigates these dimensions to empirically test their predictive effects on the actual usage of health insurance. Data analysis results using the Structural Equation Modelling technique confirmed these dimensions as predictors of intention and actual usage. Our study delineates the practical, theoretical and policy implications of the study findings.

KW - Health insurance

KW - Healthcare quality

KW - Value

KW - Trust and satisfaction

KW - Health insurance use intention

KW - Actual usage

U2 - 10.1007/s11115-020-00498-x

DO - 10.1007/s11115-020-00498-x

M3 - Journal article

SN - 1566-7170

VL - 21

SP - 471

EP - 489

JO - Public Organization Review

JF - Public Organization Review

IS - 3

ER -

Examining Quality, Value, Satisfaction and Trust Dimensions: An Empirical Lens to Understand Health Insurance Systems Actual Usage

Abstract

User-Defined Keywords

UN SDGs

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