Examining Quality, Value, Satisfaction and Trust Dimensions: An Empirical Lens to Understand Health Insurance Systems Actual Usage

Vincent Ekow Arkorful*, Benjamin Kweku Lugu, Anastasia Hammond, Ibrahim Basiru, Frederick Appiah Afriyie, Bobita Mohajan

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

Abstract

Health insurance policies have become key social policy interventions incepted to extend healthcare to vulnerable populations. In this vein, Ghana devised a health insurance scheme in the year 2003. However, there have been concerns about quality, value, satisfaction and trust regarding healthcare and insurance usage. Using data drawn from 345 participants, our study investigates these dimensions to empirically test their predictive effects on the actual usage of health insurance. Data analysis results using the Structural Equation Modelling technique confirmed these dimensions as predictors of intention and actual usage. Our study delineates the practical, theoretical and policy implications of the study findings.
Original languageEnglish
Pages (from-to)471–489
Number of pages19
JournalPublic Organization Review
Volume21
Issue number3
DOIs
Publication statusPublished - Sep 2021

User-Defined Keywords

  • Health insurance
  • Healthcare quality
  • Value
  • Trust and satisfaction
  • Health insurance use intention
  • Actual usage

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