ERP systems implementation determinants and success measures in China: A case study approach

Liang Zhang*, Matthew K.O. Lee, Zhe Zhang, Christy M K Cheung

*Corresponding author for this work

    Research output: Chapter in book/report/conference proceedingConference proceedingpeer-review

    2 Citations (Scopus)

    Abstract

    With the growing intensive global competition and integration of the world economy, manufacturing firms have to reduce inventory level and operation costs, improve customer service to obtain competitive advantage against their competitors. Manufacturing companies are forced to adopt new methods to achieve the above objectives. Enterprise resource planning (ERP) system is one of the most widely accepted choices. Significant benefits such as improved customer service, better production scheduling, and reduced manufacturing costs can accrue from the successful implementation of ERP (Ang et al, 1995). However, the successful implementation rate is extremely low especially in China and many firms didn't achieve intended goals. Thus, it's necessary for ERP practitioners and researchers to investigate the reasons why the implementation success rate of ERP systems in China is so low. Prior studies mainly focus on critical success factors or single ERP implementation success measure without theoretical support. This study attempts to combine Ives, Hamilton, and Davis (1980) MIS research model and DeLone & McLean's (1992) IS success model to develop an ERP implementation success model, identifying both generic and unique factors that affect ERP systems implementation success in China and using multiple ERP implementation success measures to assess whether an ERP implementation is a success or failure.

    Original languageEnglish
    Title of host publicationICEIS 2003 - Proceedings of the 5th International Conference on Enterprise Information Systems
    EditorsOlivier Camp, Mario Piattini, Slimane Hammoudi, Joaquim Filipe
    PublisherEscola Superior de Tecnologia do Instituto Politecnico de Setubal
    Pages136-143
    Number of pages8
    ISBN (Electronic)9729881618
    Publication statusPublished - 2003
    Event5th International Conference on Enterprise Information Systems, ICEIS 2003 - Angers, France
    Duration: 23 Apr 200326 Apr 2003

    Publication series

    NameICEIS 2003 - Proceedings of the 5th International Conference on Enterprise Information Systems
    Volume1

    Conference

    Conference5th International Conference on Enterprise Information Systems, ICEIS 2003
    Country/TerritoryFrance
    CityAngers
    Period23/04/0326/04/03

    Scopus Subject Areas

    • Information Systems

    User-Defined Keywords

    • Enterprise resource planning
    • Implementation
    • Information systems success
    • Organizational impact
    • User satisfaction

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