Enterprise e-banking satisfaction and continuance in business operations

Ziqi Liao*, Xinping Shi, Man Hei Yee

*Corresponding author for this work

Research output: Contribution to journalJournal articlepeer-review

2 Citations (Scopus)


This article aims at examining key determinants and implications of enterprise e-banking satisfaction and continuance in business operations. The empirical results unveil that firms’ satisfaction significantly mediates the effects of trustworthiness, utilitarian value, and usability on firms’ continuance intention to use enterprise e-banking services. The empirical results also suggest that it is fundamental for commercial banks to provide trustworthy and reliable enterprise e-banking services that can efficiently and effectively facilitate firms in different industries to perform banking works and transactions online. The present study makes important contributions to research and practice. The empirically grounded findings enrich the theoretical understanding of the implementation of enterprise e-banking systems and services in business operations and provide managerial insights for the development and enhancement of digital banking and financial services.

Original languageEnglish
Pages (from-to)313-321
Number of pages9
JournalJournal of General Management
Issue number4
Publication statusPublished - Jul 2021

Scopus Subject Areas

  • Business, Management and Accounting (miscellaneous)
  • Strategy and Management

User-Defined Keywords

  • business operations
  • enterprise e-banking
  • financial service management
  • key determinants


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