TY - JOUR
T1 - Employee involvement in a total quality management programme
T2 - Problems in Chinese firms in Hong Kong
AU - Chiu, Randy K.
N1 - Copyright:
Copyright 2016 Elsevier B.V., All rights reserved.
PY - 1999/2/1
Y1 - 1999/2/1
N2 - Total quality management (TQM) calls for a change of culture that requires employee involvement at all levels and a spirit of teamwork among all the stakeholders in corporations. Employee involvement, participation, and empowerment form the cornerstones of TQM. Involvement implies interaction between individuals, groups, and teams. However, managers who are used to a paternalistic and dictatorial mode of management will have difficulty in making TQM work. Chinese management philosophy and systems are not in harmony with the modern concept that encourages employee involvement and participative management. This paper discusses various factors that may lead to the failure of TQM programmes in Chinese firms in Hong Kong based on the information collected by the author in a recent study.
AB - Total quality management (TQM) calls for a change of culture that requires employee involvement at all levels and a spirit of teamwork among all the stakeholders in corporations. Employee involvement, participation, and empowerment form the cornerstones of TQM. Involvement implies interaction between individuals, groups, and teams. However, managers who are used to a paternalistic and dictatorial mode of management will have difficulty in making TQM work. Chinese management philosophy and systems are not in harmony with the modern concept that encourages employee involvement and participative management. This paper discusses various factors that may lead to the failure of TQM programmes in Chinese firms in Hong Kong based on the information collected by the author in a recent study.
KW - Employee involvement
KW - Hong Kong
KW - Total quality management
UR - http://www.scopus.com/inward/record.url?scp=8344275568&partnerID=8YFLogxK
U2 - 10.1108/02686909910245522
DO - 10.1108/02686909910245522
M3 - Journal article
AN - SCOPUS:8344275568
SN - 0268-6902
VL - 14
SP - 8
EP - 11
JO - Managerial Auditing Journal
JF - Managerial Auditing Journal
ER -