Employee involvement in a total quality management programme: Problems in Chinese firms in Hong Kong

Randy K CHIU*

*Corresponding author for this work

    Research output: Contribution to journalJournal articlepeer-review

    11 Citations (Scopus)

    Abstract

    Total quality management (TQM) calls for a change of culture that requires employee involvement at all levels and a spirit of teamwork among all the stakeholders in corporations. Employee involvement, participation, and empowerment form the cornerstones of TQM. Involvement implies interaction between individuals, groups, and teams. However, managers who are used to a paternalistic and dictatorial mode of management will have difficulty in making TQM work. Chinese management philosophy and systems are not in harmony with the modern concept that encourages employee involvement and participative management. This paper discusses various factors that may lead to the failure of TQM programmes in Chinese firms in Hong Kong based on the information collected by the author in a recent study.

    Original languageEnglish
    Pages (from-to)8-11
    Number of pages4
    JournalManagerial Auditing Journal
    Volume14
    DOIs
    Publication statusPublished - 1 Feb 1999

    Scopus Subject Areas

    • Accounting
    • Business, Management and Accounting(all)
    • Economics, Econometrics and Finance(all)

    User-Defined Keywords

    • Employee involvement
    • Hong Kong
    • Total quality management

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