Emotional intelligence, job insecurity, and psychological strain among real estate agents: a test of mediation and moderation models

Sally S Y CHEUNG*, Yaping Gong, Jia Chi Huang

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

6 Citations (Scopus)

Abstract

We develop two models of the relationships between emotional intelligence (EI), job insecurity, and psychological strain. The moderation model suggests that EI reduces psychological strain by helping individuals cope with job insecurity when it arises. The mediation model suggests that EI reduces psychological strain by enabling individuals to conserve resources, thereby reducing their experience of job insecurity. Our results, based on a sample of 232 real estate agents, show that job insecurity mediates the relationship between EI and psychological strain. Contrary to what the moderation model suggested, the positive relationship between job insecurity and psychological strain was found to be stronger when EI was higher. Overall, the results provide more nuanced insights into the role of EI in psychological strain.

Original languageEnglish
Pages (from-to)2673-2694
Number of pages22
JournalInternational Journal of Human Resource Management
Volume27
Issue number22
DOIs
Publication statusPublished - 15 Dec 2016

Scopus Subject Areas

  • Strategy and Management
  • Organizational Behavior and Human Resource Management
  • Management of Technology and Innovation

User-Defined Keywords

  • emotional intelligence
  • job insecurity
  • psychological strain

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