TY - JOUR
T1 - Emotional exhaustion and job performance
T2 - The moderating roles of distributive justice and positive affect
AU - Janssen, Onne
AU - Lam, Catherine K.
AU - Huang, Xu
N1 - Funding information:
This work has been supported by the Central Research Grant of the Hong Kong Polytechnic University (Project No.: G-U 415) to the third author.
Publisher copyright:
© 2009 John Wiley & Sons, Ltd.
PY - 2010/8
Y1 - 2010/8
N2 - In a field study among 241 shop assistants and their 59 supervisors in fashion chain stores in Mainland China and Hong Kong, we found a negative relationship between emotional exhaustion and four indicators of job performance (overall performance, emotional display, OCB-O, and OCB-I) when employees perceived high levels of distributive justice in the exchange relationship with the organization, whereas emotional exhaustion was unrelated to any of these performance types when employees perceived low levels of distributive justice. In addition, this negative two-way interaction effect of emotional exhaustion by distributive justice on job performance was buffered when employees were high on positive affect and intensified when they were low on positive affect. We used the conservation of resources (COR) theory, the attribution model of justice, and the broaden-and-build theory of positive emotions to clarify and discuss the moderating roles of distributive justice and positive affect in the relationship between emotional exhaustion and job performance.
AB - In a field study among 241 shop assistants and their 59 supervisors in fashion chain stores in Mainland China and Hong Kong, we found a negative relationship between emotional exhaustion and four indicators of job performance (overall performance, emotional display, OCB-O, and OCB-I) when employees perceived high levels of distributive justice in the exchange relationship with the organization, whereas emotional exhaustion was unrelated to any of these performance types when employees perceived low levels of distributive justice. In addition, this negative two-way interaction effect of emotional exhaustion by distributive justice on job performance was buffered when employees were high on positive affect and intensified when they were low on positive affect. We used the conservation of resources (COR) theory, the attribution model of justice, and the broaden-and-build theory of positive emotions to clarify and discuss the moderating roles of distributive justice and positive affect in the relationship between emotional exhaustion and job performance.
UR - http://www.scopus.com/inward/record.url?scp=78649476005&partnerID=8YFLogxK
U2 - 10.1002/job.614
DO - 10.1002/job.614
M3 - Journal article
AN - SCOPUS:78649476005
SN - 0894-3796
VL - 31
SP - 787
EP - 809
JO - Journal of Organizational Behavior
JF - Journal of Organizational Behavior
IS - 6
ER -