Electronic Management System as a Double-edged sword for Service Empowerment and Frontline Employees’ Extra-role Performance

Henry Fock, Wa Kimmy Chan, J. J. Po-An Hsieh

Research output: Contribution to conferencePaperpeer-review

Original languageEnglish
Publication statusPublished - Jul 2018
EventAcademy of Marketing Conference 2018: Marketing the Brave - University of Stirling, Stirling, United Kingdom
Duration: 2 Jul 20185 Jul 2018
https://www.academyofmarketing.org/conference/conference-history/conference-2018/

Conference

ConferenceAcademy of Marketing Conference 2018
Country/TerritoryUnited Kingdom
CityStirling
Period2/07/185/07/18
Internet address

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