Electronic Management System as a Double-edged sword for Service Empowerment and Frontline Employees’ Extra-role Performance

Henry Fock; Wa Kimmy Chan; J. J. Po-An Hsieh

Electronic Management System as a Double-edged sword for Service Empowerment and Frontline Employees’ Extra-role Performance

Henry Fock, Wa Kimmy Chan, J. J. Po-An Hsieh

Research output: Contribution to conference › Conference paper › peer-review

Original language	English
Publication status	Published - Jul 2018
Event	Academy of Marketing Conference 2018: Marketing the Brave - University of Stirling, Stirling, United Kingdom Duration: 2 Jul 2018 → 5 Jul 2018 https://www.academyofmarketing.org/conference/conference-history/conference-2018/

Conference

Conference	Academy of Marketing Conference 2018
Country/Territory	United Kingdom
City	Stirling
Period	2/07/18 → 5/07/18
Internet address	https://www.academyofmarketing.org/conference/conference-history/conference-2018/

Cite this

@conference{109dd41534ef47fab0b6a599380e1733,

title = "Electronic Management System as a Double-edged sword for Service Empowerment and Frontline Employees{\textquoteright} Extra-role Performance",

author = "Henry Fock and Chan, {Wa Kimmy} and {Po-An Hsieh}, {J. J.}",

year = "2018",

month = jul,

language = "English",

note = "Academy of Marketing Conference 2018 : Marketing the Brave ; Conference date: 02-07-2018 Through 05-07-2018",

url = "https://www.academyofmarketing.org/conference/conference-history/conference-2018/",

}