Effects of Supply Factors on Wait Times

Li Tao, Jiming Liu

Research output: Chapter in book/report/conference proceedingChapter


Prior research shows that supply factors, such as supplier capacity, significantly affect the throughput and the wait times within an isolated unit. However, it is doubtful whether the characteristics (i.e., service utilization, capacity, throughput, and wait times) of one unit affect the wait times of subsequent units on the patient flow process. To answer this question, this chapter examines the impact of characteristics of a catheterization unit (CU) on the wait times of a cardiac surgery unit (SU), within the scenario of cardiac care in Ontario, Canada. The work presented in this chapter gives an additional example of using Structural Equation Modeling (SEM)-based analysis to explore whether and how some supply factors affect wait times in a hospital.
Original languageEnglish
Title of host publicationHealthcare Service Management: A Data-Driven Systems Approach
EditorsLi Tao, Jiming Liu
PublisherSpringer Cham
Number of pages18
ISBN (Electronic)9783030153854
ISBN (Print)9783030153830
Publication statusPublished - 9 May 2019

Publication series

NameHealth Information Science
ISSN (Print)2366-0988
ISSN (Electronic)2366-0996


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