Does delaying service-failure resolution ever make sense?

Yuanyuan Zhou*, Alex S L TSANG, Minxue Huang, Nan Zhou

*Corresponding author for this work

    Research output: Contribution to journalArticlepeer-review

    20 Citations (Scopus)

    Fingerprint

    Dive into the research topics of 'Does delaying service-failure resolution ever make sense?'. Together they form a unique fingerprint.

    Business & Economics