Smartphone prevalence necessitated an examination of how mobile instant messenger (MIM) use may create social capital and contribute to employee outcomes. A field survey of real estate agents in Hong Kong (N = 245) showed that respondents, heavy consumers of MIMs, used a variety of social media messengers and features to communicate with their work contacts such as coworkers, superiors, clients, and external agents. Their MIM use was positively associated with social capital and predicted job performance, job satisfaction, and work relationship satisfaction. Social capital exerted its own positive contribution to job satisfaction and relationship satisfaction, but not to job performance. Further theorizing can focus on the conditions under which social capital is convertible to tangible outcomes as opposed to psychological outcomes.
|Publication status||Published - 24 May 2015|
|Event||ICA 2015 - 65th Annual International Communication Association Conference: Communication Across the Life Span - San Juan, Puerto Rico|
Duration: 21 May 2015 → 25 May 2015
|Conference||ICA 2015 - 65th Annual International Communication Association Conference|
|Period||21/05/15 → 25/05/15|