Discriminating factors of information systems function performance in Hong Kong firms practising TQM

Vincent W S CHOW*, King H. Lui

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

14 Citations (Scopus)

Abstract

This paper proposes an effective way to improve poor performance of ISF. The result finding teas based on a questionnaire survey, and tlie selected respondents icere asked to evaluate the adoption level of the TQM concept in governing their information systems function. Through the tests of reliability and validity, the proposed instrument teas verified as a good measuring tool The findings show that dissatisfying performers of ISF should pay more emphasis on the practices of user focus, IS top management support, and IS product/service design.

Original languageEnglish
Pages (from-to)749-771
Number of pages23
JournalInternational Journal of Operations and Production Management
Volume21
Issue number5-6
DOIs
Publication statusPublished - 2001

Scopus Subject Areas

  • Decision Sciences(all)
  • Strategy and Management
  • Management of Technology and Innovation

User-Defined Keywords

  • Analysis
  • Information systems
  • Total quality management
  • User satisfaction

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