Discriminating factors of information systems function performance in Hong Kong firms practising TQM

Wing S. Chow; King H. Lui

doi:10.1108/01443570110390435

Discriminating factors of information systems function performance in Hong Kong firms practising TQM

Wing S. Chow^*, King H. Lui

^*Corresponding author for this work

Research output: Contribution to journal › Journal article › peer-review

15 Citations (Scopus)

Abstract

This paper proposes an effective way to improve poor performance of ISF. The result finding teas based on a questionnaire survey, and tlie selected respondents icere asked to evaluate the adoption level of the TQM concept in governing their information systems function. Through the tests of reliability and validity, the proposed instrument teas verified as a good measuring tool The findings show that dissatisfying performers of ISF should pay more emphasis on the practices of user focus, IS top management support, and IS product/service design.

Original language	English
Pages (from-to)	749-771
Number of pages	23
Journal	International Journal of Operations and Production Management
Volume	21
Issue number	5-6
DOIs	https://doi.org/10.1108/01443570110390435
Publication status	Published - 2001

Scopus Subject Areas

Decision Sciences(all)
Strategy and Management
Management of Technology and Innovation

User-Defined Keywords

Analysis
Information systems
Total quality management
User satisfaction

Access to Document

10.1108/01443570110390435

Cite this

@article{22edf35279f44adda0926084a789d80a,

title = "Discriminating factors of information systems function performance in Hong Kong firms practising TQM",

abstract = "This paper proposes an effective way to improve poor performance of ISF. The result finding teas based on a questionnaire survey, and tlie selected respondents icere asked to evaluate the adoption level of the TQM concept in governing their information systems function. Through the tests of reliability and validity, the proposed instrument teas verified as a good measuring tool The findings show that dissatisfying performers of ISF should pay more emphasis on the practices of user focus, IS top management support, and IS product/service design.",

keywords = "Analysis, Information systems, Total quality management, User satisfaction",

author = "Chow, {Wing S.} and Lui, {King H.}",

year = "2001",

doi = "10.1108/01443570110390435",

language = "English",

volume = "21",

pages = "749--771",

journal = "International Journal of Operations and Production Management",

issn = "0144-3577",

publisher = "Emerald Publishing",

number = "5-6",

}

TY - JOUR

T1 - Discriminating factors of information systems function performance in Hong Kong firms practising TQM

AU - Chow, Wing S.

AU - Lui, King H.

PY - 2001

Y1 - 2001

N2 - This paper proposes an effective way to improve poor performance of ISF. The result finding teas based on a questionnaire survey, and tlie selected respondents icere asked to evaluate the adoption level of the TQM concept in governing their information systems function. Through the tests of reliability and validity, the proposed instrument teas verified as a good measuring tool The findings show that dissatisfying performers of ISF should pay more emphasis on the practices of user focus, IS top management support, and IS product/service design.

AB - This paper proposes an effective way to improve poor performance of ISF. The result finding teas based on a questionnaire survey, and tlie selected respondents icere asked to evaluate the adoption level of the TQM concept in governing their information systems function. Through the tests of reliability and validity, the proposed instrument teas verified as a good measuring tool The findings show that dissatisfying performers of ISF should pay more emphasis on the practices of user focus, IS top management support, and IS product/service design.

KW - Analysis

KW - Information systems

KW - Total quality management

KW - User satisfaction

UR - http://www.scopus.com/inward/record.url?scp=0035588156&partnerID=8YFLogxK

U2 - 10.1108/01443570110390435

DO - 10.1108/01443570110390435

M3 - Journal article

AN - SCOPUS:0035588156

SN - 0144-3577

VL - 21

SP - 749

EP - 771

JO - International Journal of Operations and Production Management

JF - International Journal of Operations and Production Management

IS - 5-6

ER -

Discriminating factors of information systems function performance in Hong Kong firms practising TQM

Abstract

Scopus Subject Areas

User-Defined Keywords

Access to Document

Other files and links

Fingerprint

Cite this