Developing a Knowledge-based Intelligent Services System in Sports Websites

Edmond H. Wu*, Kwok Po Ng

*Corresponding author for this work

Research output: Chapter in book/report/conference proceedingChapterpeer-review


Updated and relevant information retrieving is a critical factor for the success of a knowledge-based system for E-service intelligence. In this chapter, we demonstrate the methodologies as well as technical details on developing a knowledge-based intelligent services system in sports Websites to gain competitive advantages. Under the proposed framework, data integration and processing are automatically performed while effective and easy use of data across the organization is achieved. As an intelligent application, we demonstrate how the system can provide timely services through visitors' dynamic patterns during ongoing sports events. Since the Websites can spend less time responding to users' requests, management efficiency is improved and then more time can be spent on making informed decisions and developing advanced business intelligence and risk management applications based on the system.

Original languageEnglish
Title of host publicationE-Service Intelligence
Subtitle of host publicationMethodologies, Technologies and Applications
EditorsJie Lu, Da Ruan, Guangquan Zhang
PublisherSpringer Berlin Heidelberg
Number of pages20
ISBN (Electronic)9783540370178
ISBN (Print)9783540370154, 9783642072017
Publication statusPublished - 2007

Publication series

NameStudies in Computational Intelligence
ISSN (Print)1860-949X
ISSN (Electronic)1860-9503

Scopus Subject Areas

  • Artificial Intelligence

User-Defined Keywords

  • Dense Region
  • User Pattern
  • Access Pattern
  • User Access Pattern
  • Access Session


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