Developing a benchmarking model for construction projects in Hong Kong

John F.Y. Yeung; Albert P.C. Chan; Daniel W.M. Chan; Y. H. Chiang; Huan Yang

doi:10.1061/(ASCE)CO.1943-7862.0000622

Developing a benchmarking model for construction projects in Hong Kong

John F.Y. Yeung^*
, Albert P.C. Chan
, Daniel W.M. Chan
, Y. H. Chiang
, Huan Yang

^*Corresponding author for this work

School of Continuing Education

Research output: Contribution to journal › Review article › peer-review

73 Citations (Scopus)

Abstract

This paper attempts to incorporate both leading and lagging KPIs and apply the reliability interval method (RIM) to formulate a benchmarking model to assess project success in Hong Kong. A list of leading and lagging KPIs was complied based on a comprehensive literature review. This list of KPIs was used to develop a survey questionnaire and RIM was subsequently used to analyze the survey results and determine the relative importance and rankings of various leading and lagging KPIs. The results reveal that the top 10 KPIs to evaluate the success of construction projects in Hong Kong (in descending order) were (1) safety performance, (2) cost performance, (3) time performance, (4) quality performance, (5) client's satisfaction, (6) effectiveness of communication, (7) end user's satisfaction, (8) effectiveness of planning, (9) functionality, and (10) environmental performance. Finally, a composite performance index (CPI) was derived by means of RIM to provide a comprehensive assessment of construction project success in Hong Kong. Different construction projects can now be assessed on the same basis for benchmarking and project monitoring purposes.

Original language	English
Pages (from-to)	705-716
Number of pages	12
Journal	Journal of Construction Engineering and Management - ASCE
Volume	139
Issue number	6
DOIs	https://doi.org/10.1061/(ASCE)CO.1943-7862.0000622
Publication status	Published - Jun 2013

User-Defined Keywords

Benchmarking
Composite performance index (CPI)
Hong Kong
Key performance indicators (KPIs)
Reliability interval method (RIM)

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10.1061/(ASCE)CO.1943-7862.0000622

Cite this

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title = "Developing a benchmarking model for construction projects in Hong Kong",

abstract = "This paper attempts to incorporate both leading and lagging KPIs and apply the reliability interval method (RIM) to formulate a benchmarking model to assess project success in Hong Kong. A list of leading and lagging KPIs was complied based on a comprehensive literature review. This list of KPIs was used to develop a survey questionnaire and RIM was subsequently used to analyze the survey results and determine the relative importance and rankings of various leading and lagging KPIs. The results reveal that the top 10 KPIs to evaluate the success of construction projects in Hong Kong (in descending order) were (1) safety performance, (2) cost performance, (3) time performance, (4) quality performance, (5) client's satisfaction, (6) effectiveness of communication, (7) end user's satisfaction, (8) effectiveness of planning, (9) functionality, and (10) environmental performance. Finally, a composite performance index (CPI) was derived by means of RIM to provide a comprehensive assessment of construction project success in Hong Kong. Different construction projects can now be assessed on the same basis for benchmarking and project monitoring purposes.",

keywords = "Benchmarking, Composite performance index (CPI), Hong Kong, Key performance indicators (KPIs), Reliability interval method (RIM)",

author = "Yeung, \{John F.Y.\} and Chan, \{Albert P.C.\} and Chan, \{Daniel W.M.\} and Chiang, \{Y. H.\} and Huan Yang",

note = "The authors gratefully acknowledge the Department of Building and Real Estate of The Hong Kong Polytechnic University for providing funding to support this research study via the Departmental Postdoctoral Fellowship Scheme (Project Account Code: BRE-1-ZV97).",

year = "2013",

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doi = "10.1061/(ASCE)CO.1943-7862.0000622",

language = "English",

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AU - Chan, Daniel W.M.

AU - Chiang, Y. H.

AU - Yang, Huan

N1 - The authors gratefully acknowledge the Department of Building and Real Estate of The Hong Kong Polytechnic University for providing funding to support this research study via the Departmental Postdoctoral Fellowship Scheme (Project Account Code: BRE-1-ZV97).

PY - 2013/6

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N2 - This paper attempts to incorporate both leading and lagging KPIs and apply the reliability interval method (RIM) to formulate a benchmarking model to assess project success in Hong Kong. A list of leading and lagging KPIs was complied based on a comprehensive literature review. This list of KPIs was used to develop a survey questionnaire and RIM was subsequently used to analyze the survey results and determine the relative importance and rankings of various leading and lagging KPIs. The results reveal that the top 10 KPIs to evaluate the success of construction projects in Hong Kong (in descending order) were (1) safety performance, (2) cost performance, (3) time performance, (4) quality performance, (5) client's satisfaction, (6) effectiveness of communication, (7) end user's satisfaction, (8) effectiveness of planning, (9) functionality, and (10) environmental performance. Finally, a composite performance index (CPI) was derived by means of RIM to provide a comprehensive assessment of construction project success in Hong Kong. Different construction projects can now be assessed on the same basis for benchmarking and project monitoring purposes.

AB - This paper attempts to incorporate both leading and lagging KPIs and apply the reliability interval method (RIM) to formulate a benchmarking model to assess project success in Hong Kong. A list of leading and lagging KPIs was complied based on a comprehensive literature review. This list of KPIs was used to develop a survey questionnaire and RIM was subsequently used to analyze the survey results and determine the relative importance and rankings of various leading and lagging KPIs. The results reveal that the top 10 KPIs to evaluate the success of construction projects in Hong Kong (in descending order) were (1) safety performance, (2) cost performance, (3) time performance, (4) quality performance, (5) client's satisfaction, (6) effectiveness of communication, (7) end user's satisfaction, (8) effectiveness of planning, (9) functionality, and (10) environmental performance. Finally, a composite performance index (CPI) was derived by means of RIM to provide a comprehensive assessment of construction project success in Hong Kong. Different construction projects can now be assessed on the same basis for benchmarking and project monitoring purposes.

KW - Benchmarking

KW - Composite performance index (CPI)

KW - Hong Kong

KW - Key performance indicators (KPIs)

KW - Reliability interval method (RIM)

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JO - Journal of Construction Engineering and Management - ASCE

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Developing a benchmarking model for construction projects in Hong Kong

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