TY - JOUR
T1 - Developing a benchmarking model for construction projects in Hong Kong
AU - Yeung, John F.Y.
AU - Chan, Albert P.C.
AU - Chan, Daniel W.M.
AU - Chiang, Y. H.
AU - Yang, Huan
N1 - The authors gratefully acknowledge the Department of Building and Real Estate of The Hong Kong Polytechnic University for providing funding to support this research study via the Departmental Postdoctoral Fellowship Scheme (Project Account Code: BRE-1-ZV97).
PY - 2013/6
Y1 - 2013/6
N2 - This paper attempts to incorporate both leading and lagging KPIs and apply the reliability interval method (RIM) to formulate a benchmarking model to assess project success in Hong Kong. A list of leading and lagging KPIs was complied based on a comprehensive literature review. This list of KPIs was used to develop a survey questionnaire and RIM was subsequently used to analyze the survey results and determine the relative importance and rankings of various leading and lagging KPIs. The results reveal that the top 10 KPIs to evaluate the success of construction projects in Hong Kong (in descending order) were (1) safety performance, (2) cost performance, (3) time performance, (4) quality performance, (5) client's satisfaction, (6) effectiveness of communication, (7) end user's satisfaction, (8) effectiveness of planning, (9) functionality, and (10) environmental performance. Finally, a composite performance index (CPI) was derived by means of RIM to provide a comprehensive assessment of construction project success in Hong Kong. Different construction projects can now be assessed on the same basis for benchmarking and project monitoring purposes.
AB - This paper attempts to incorporate both leading and lagging KPIs and apply the reliability interval method (RIM) to formulate a benchmarking model to assess project success in Hong Kong. A list of leading and lagging KPIs was complied based on a comprehensive literature review. This list of KPIs was used to develop a survey questionnaire and RIM was subsequently used to analyze the survey results and determine the relative importance and rankings of various leading and lagging KPIs. The results reveal that the top 10 KPIs to evaluate the success of construction projects in Hong Kong (in descending order) were (1) safety performance, (2) cost performance, (3) time performance, (4) quality performance, (5) client's satisfaction, (6) effectiveness of communication, (7) end user's satisfaction, (8) effectiveness of planning, (9) functionality, and (10) environmental performance. Finally, a composite performance index (CPI) was derived by means of RIM to provide a comprehensive assessment of construction project success in Hong Kong. Different construction projects can now be assessed on the same basis for benchmarking and project monitoring purposes.
KW - Benchmarking
KW - Composite performance index (CPI)
KW - Hong Kong
KW - Key performance indicators (KPIs)
KW - Reliability interval method (RIM)
UR - http://www.scopus.com/inward/record.url?scp=84877757905&partnerID=8YFLogxK
U2 - 10.1061/(ASCE)CO.1943-7862.0000622
DO - 10.1061/(ASCE)CO.1943-7862.0000622
M3 - Review article
AN - SCOPUS:84877757905
SN - 0733-9364
VL - 139
SP - 705
EP - 716
JO - Journal of Construction Engineering and Management - ASCE
JF - Journal of Construction Engineering and Management - ASCE
IS - 6
ER -