TY - JOUR
T1 - Designing and Evaluating Online Health Consultation Interfaces
T2 - A Perspective of Physician-Patient Power Asymmetry
AU - Zhang, Lanyun
AU - Zhan, Jiani
AU - Wan, Verena Kwok Wai
AU - Wang, Yanbin
N1 - This work was supported in part by the Shuangchuang Programme of Jiangsu Province under Grant JSSCBS20210190, in part by the Philosophy and Social Sciences Research of Jiangsu Universities under Grant 2024SJYB0017, in part by Nanjing University of Aeronautics and Astronautics under Grant NR2024025, and in part by Jiangsu Key Laboratory of Bionic Materials and Equipment.
Publisher Copyright:
© 2013 IEEE.
PY - 2024/9/4
Y1 - 2024/9/4
N2 - Online health consultation (OHC) platforms are widely used telemedicine services in China, and the number of active users has grown rapidly over the past 5 years. OHCs support various types of medical consultations, such as diagnosis and treatment advice, with registered physicians. However, the physician-patient power asymmetry that persists in face-to-face medical consultations has received little attention in telemedicine environments such as OHCs. This paper aims to explore how user interface (UI) design can approach the issue of power asymmetry in OHCs. First, a workshop (N=7), consisting of a focus group and a nominal brainstorming session, was organised to explore user needs, generate and discuss UI design solutions when considering power asymmetry. Study 2 is a Wizard-of-Oz design study (N=30), where the first step was to design a prototype of the OHC with two possible UI solutions (i.e. informing and prompting). It revealed that these solutions addressed power asymmetry and improved user perceptions of OHCs. This study contributes to the knowledge and implications of how UI design can address power asymmetry in OHCs.
AB - Online health consultation (OHC) platforms are widely used telemedicine services in China, and the number of active users has grown rapidly over the past 5 years. OHCs support various types of medical consultations, such as diagnosis and treatment advice, with registered physicians. However, the physician-patient power asymmetry that persists in face-to-face medical consultations has received little attention in telemedicine environments such as OHCs. This paper aims to explore how user interface (UI) design can approach the issue of power asymmetry in OHCs. First, a workshop (N=7), consisting of a focus group and a nominal brainstorming session, was organised to explore user needs, generate and discuss UI design solutions when considering power asymmetry. Study 2 is a Wizard-of-Oz design study (N=30), where the first step was to design a prototype of the OHC with two possible UI solutions (i.e. informing and prompting). It revealed that these solutions addressed power asymmetry and improved user perceptions of OHCs. This study contributes to the knowledge and implications of how UI design can address power asymmetry in OHCs.
KW - Electronic healthcare
KW - online health consultation platforms
KW - physician-patient power asymmetry
KW - user interfaces
KW - user-centered design
UR - http://www.scopus.com/inward/record.url?scp=85203638450&partnerID=8YFLogxK
U2 - 10.1109/ACCESS.2024.3454213
DO - 10.1109/ACCESS.2024.3454213
M3 - Journal article
AN - SCOPUS:85203638450
SN - 2169-3536
VL - 12
SP - 124111
EP - 124127
JO - IEEE Access
JF - IEEE Access
ER -