In order to better utilize healthcare services and improve wait times, we should know what factors cause long waits. How do the factors affect the wait times? How can we estimate the changes in the wait times, taking into account the dynamics of patient arrivals as well as some impact factors? What strategies can be proposed to efficiently utilize healthcare service resources and thus shorten wait times? How can we characterize the dynamics of patient arrivals and wait times? These are common questions that have long been a concern in healthcare systems. This chapter reviews the commonly employed methods to address these questions.
|Title of host publication||Healthcare Service Management: A Data-Driven Systems Approach|
|Editors||Li Tao, Jiming Liu|
|Number of pages||12|
|Publication status||Published - 9 May 2019|
|Name||Health Information Science|