Customer-Contacted Employees’ Emotional Intelligence, Attitude toward Change and Service Creative

Lei Qi; Song CHANG

Customer-Contacted Employees’ Emotional Intelligence, Attitude toward Change and Service Creative

Research output: Contribution to conference › Conference paper › peer-review

Original language	English
Publication status	Published - Jun 2021
Event	The 9th IACMR Biennial Conference, IACMR 2021 - Online Duration: 16 Jun 2021 → 20 Jun 2021 https://eng.iacmr.org/the-ninth-iacmr-biennial-conference-brief-program-overview/ https://eng.iacmr.org/wp-content/uploads/sites/29/2021/06/Conference-Program-6.13-2.pdf

Conference

Conference	The 9th IACMR Biennial Conference, IACMR 2021
City	Online
Period	16/06/21 → 20/06/21
Internet address	https://eng.iacmr.org/the-ninth-iacmr-biennial-conference-brief-program-overview/ https://eng.iacmr.org/wp-content/uploads/sites/29/2021/06/Conference-Program-6.13-2.pdf

Cite this

@conference{3e7c1cf46a49489a9cccfeb83af23f5f,

title = "Customer-Contacted Employees{\textquoteright} Emotional Intelligence, Attitude toward Change and Service Creative",

author = "Lei Qi and Song CHANG",

year = "2021",

month = jun,

language = "English",

note = "The 9th IACMR Biennial Conference, IACMR 2021 ; Conference date: 16-06-2021 Through 20-06-2021",

url = "https://eng.iacmr.org/the-ninth-iacmr-biennial-conference-brief-program-overview/, https://eng.iacmr.org/wp-content/uploads/sites/29/2021/06/Conference-Program-6.13-2.pdf",

}

TY - CONF

T1 - Customer-Contacted Employees’ Emotional Intelligence, Attitude toward Change and Service Creative

AU - Qi, Lei

AU - CHANG, Song

PY - 2021/6

Y1 - 2021/6

UR - https://eng.iacmr.org/the-ninth-iacmr-biennial-conference-brief-program-overview/

M3 - Conference paper

T2 - The 9th IACMR Biennial Conference, IACMR 2021

Y2 - 16 June 2021 through 20 June 2021

ER -

Customer-Contacted Employees’ Emotional Intelligence, Attitude toward Change and Service Creative

Conference

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