Corporate e-banking: A study based on delone and McLean's is success model

Ludwig M K CHANG*, Gordon Wu

*Corresponding author for this work

Research output: Contribution to journalConference articlepeer-review

Abstract

Although there are ample of studies dealing with retail internet banking, very few studies have investigated corporate internet banking. The objective of the current research is to study the determinants of the intention to continue use online banking of the existing corporate customers. This study collected data from 154 customers of an international bank to test a model developed from the DeLone and McLean's IS success model. The results show that system quality contributes most to the perception of overall quality of the corporate e-banking service as well as the impact on the future use intention. Other factors that are found to be important are human service quality, information quality, and accuracy and security of the system.

Original languageEnglish
Pages (from-to)119-124
Number of pages6
JournalProceedings of the International Conference on Electronic Business (ICEB)
Publication statusPublished - 2007
Event7th International Conference on Electronic Business, ICEB 2007 - Taipei, Taiwan, Province of China
Duration: 2 Dec 20076 Dec 2007

Scopus Subject Areas

  • Business, Management and Accounting(all)
  • Computer Science(all)

User-Defined Keywords

  • Corporate electronic banking
  • DeLone and Mclean model
  • Service quality

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