@inproceedings{d91de27d28eb43c586b3e2dc4a029906,
title = "Consumer satisfaction with internet shopping: A research framework and propositions for future research",
abstract = "Consumer satisfaction with Internet shopping has been conceptualized in a variety of ways. Studies in this area remain broad and appear relatively fragmented. In view of this, the purpose of this study is to propose a research framework that integrates both end-user computing satisfaction literature and service quality literature. This framework explicitly considers information quality, system quality, and service quality as the key dimensions of consumer satisfaction with Internet shopping. We believe the research framework and propositions serve as salient guidelines for researchers.",
keywords = "consumer satisfaction, electronic commerce, end-user computing, information quality, Internet shopping, service quality, SERVQUAL, system quality",
author = "CHEUNG, {Christy M K} and Lee, {Matthew K.O.}",
note = "Copyright: Copyright 2010 Elsevier B.V., All rights reserved.; 7th International Conference on Electronic Commerce, ICEC05 ; Conference date: 15-08-2005 Through 17-08-2005",
year = "2005",
doi = "10.1145/1089551.1089612",
language = "English",
isbn = "1595931120",
series = "ACM International Conference Proceeding Series",
pages = "327--334",
booktitle = "7th International Conference on Electronic Commerce, ICEC05",
}