Consumer satisfaction with internet shopping: A research framework and propositions for future research

Christy M K CHEUNG, Matthew K.O. Lee

    Research output: Chapter in book/report/conference proceedingConference proceedingpeer-review

    38 Citations (Scopus)

    Abstract

    Consumer satisfaction with Internet shopping has been conceptualized in a variety of ways. Studies in this area remain broad and appear relatively fragmented. In view of this, the purpose of this study is to propose a research framework that integrates both end-user computing satisfaction literature and service quality literature. This framework explicitly considers information quality, system quality, and service quality as the key dimensions of consumer satisfaction with Internet shopping. We believe the research framework and propositions serve as salient guidelines for researchers.

    Original languageEnglish
    Title of host publication7th International Conference on Electronic Commerce, ICEC05
    Subtitle of host publicationTowards Ubiquitous Business
    Pages327-334
    Number of pages8
    DOIs
    Publication statusPublished - 2005
    Event7th International Conference on Electronic Commerce, ICEC05 - Xi'an, China
    Duration: 15 Aug 200517 Aug 2005

    Publication series

    NameACM International Conference Proceeding Series
    Volume113

    Conference

    Conference7th International Conference on Electronic Commerce, ICEC05
    Country/TerritoryChina
    CityXi'an
    Period15/08/0517/08/05

    Scopus Subject Areas

    • Software
    • Human-Computer Interaction
    • Computer Vision and Pattern Recognition
    • Computer Networks and Communications

    User-Defined Keywords

    • consumer satisfaction
    • electronic commerce
    • end-user computing
    • information quality
    • Internet shopping
    • service quality
    • SERVQUAL
    • system quality

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