Consumer satisfaction with internet shopping: A research framework and propositions for future research

Christy M K CHEUNG, Matthew K.O. Lee

Research output: Chapter in book/report/conference proceedingConference contributionpeer-review

29 Citations (Scopus)

Abstract

Consumer satisfaction with Internet shopping has been conceptualized in a variety of ways. Studies in this area remain broad and appear relatively fragmented. In view of this, the purpose of this study is to propose a research framework that integrates both end-user computing satisfaction literature and service quality literature. This framework explicitly considers information quality, system quality, and service quality as the key dimensions of consumer satisfaction with Internet shopping. We believe the research framework and propositions serve as salient guidelines for researchers.

Original languageEnglish
Title of host publication7th International Conference on Electronic Commerce, ICEC05
Subtitle of host publicationTowards Ubiquitous Business
Pages327-334
Number of pages8
DOIs
Publication statusPublished - 2005
Event7th International Conference on Electronic Commerce, ICEC05 - Xi'an, China
Duration: 15 Aug 200517 Aug 2005

Publication series

NameACM International Conference Proceeding Series
Volume113

Conference

Conference7th International Conference on Electronic Commerce, ICEC05
Country/TerritoryChina
CityXi'an
Period15/08/0517/08/05

Scopus Subject Areas

  • Software
  • Human-Computer Interaction
  • Computer Vision and Pattern Recognition
  • Computer Networks and Communications

User-Defined Keywords

  • consumer satisfaction
  • electronic commerce
  • end-user computing
  • information quality
  • Internet shopping
  • service quality
  • SERVQUAL
  • system quality

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