Consumer engagement in social media brand communities: A literature review

Zélia Raposo Santos*, Christy M K Cheung, Pedro Simões Coelho, Paulo Rita

*Corresponding author for this work

    Research output: Contribution to journalReview articlepeer-review

    92 Citations (Scopus)

    Abstract

    With the prevalence of social media, a great deal of research has examined consumer engagement in social media brand communities. However, we lack a holistic understanding of the phenomena. Given the importance and relevance of this topic to Information Systems researchers, this study aims to summarise the current state of research on the topic and identify research gaps. Following the descriptive search approach, this study identifies and analyses 134 articles. Our analysis shows that prior studies adopted various research approaches and methods to study consumer engagement in social media brand communities. In addition, researchers adopted varied definitions and studied consumer engagement using the attitudinal, behavioural, and motivational dimensions. Our analysis also shows that Uses and Gratifications Theory and Social Identification Theory were the most referred theories in prior studies. Finally, we conclude our study by proposing an integrative framework and suggesting research opportunities and future research directions.

    Original languageEnglish
    Article number102457
    Number of pages38
    JournalInternational Journal of Information Management
    Volume63
    DOIs
    Publication statusPublished - Apr 2022

    Scopus Subject Areas

    • Management Information Systems
    • Information Systems
    • Computer Networks and Communications
    • Information Systems and Management
    • Marketing
    • Library and Information Sciences
    • Artificial Intelligence

    User-Defined Keywords

    • Consumer engagement
    • Integrative framework
    • Literature review
    • Social media

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