Comparison of feature-level learning methods for mining online consumer reviews

Li CHEN*, Luole Qi, Feng Wang

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

56 Citations (Scopus)

Abstract

The tasks of feature-level opinion mining usually include the extraction of product entities from consumer reviews, the identification of opinion words that are associated with the entities, and the determining of these opinions' polarities (e.g.; positive, negative, or neutral). In recent years, two major approaches have been proposed to determine opinions at the feature level: model based methods such as the one based on lexicalized Hidden Markov Model (L-HMMs), and statistical methods like the association rule mining based technique. However, little work has compared these algorithms regarding their practical abilities in identifying various types of review elements, such as features, opinions, intensifiers, entity phrases and infrequent entities. On the other hand, little attentions has been paid to applying more discriminative learning models to accomplish these opinion mining tasks. In this paper, we not only experimentally compared these methods based on a real-world review dataset, but also in particular adopted the Conditional Random Fields (CRFs) model and evaluated its performance in comparison with related algorithms. Moreover, for CRFs-based mining algorithm, we tested the role of a self-tagging process in two automatic training conditions, and further identified the ideal combination of learning functions to optimize its learning performance. The comparative experiment eventually revealed the CRFs-based method's outperforming accuracy in terms of mining multiple review elements, relative to other methods.

Original languageEnglish
Pages (from-to)9588-9601
Number of pages14
JournalExpert Systems with Applications
Volume39
Issue number10
DOIs
Publication statusPublished - Aug 2012

Scopus Subject Areas

  • Engineering(all)
  • Computer Science Applications
  • Artificial Intelligence

User-Defined Keywords

  • Association rule mining
  • Conditional Random Fields (CRFs)
  • Consumer reviews
  • E-commerce
  • Feature-level opinion mining
  • Lexicalized Hidden Markov Model (L-HMMs)

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