Combating online abuse: what drives people to use online reporting functions on social networking sites

Randy Y.M. Wong, Christy M K CHEUNG, Bo Xiao

Research output: Chapter in book/report/conference proceedingConference contributionpeer-review

7 Citations (Scopus)

Abstract

Online abuse has emerged as a huge problem across the Internet and especially on social networking sites (SNSs). To combat this unacceptable online behavior, many SNS providers begin to implement built-in reporting functions/systems on their platforms. However, the effectiveness of this new function on SNSs depends on users' willingness to adopt and use. Thus, the main objective of this study is to identify the factors driving people to use the built-in reporting functions on SNSs. Drawing upon Theory of Cognitive Appraisal and the literature of social appraisal, we identified three major appraisal processes related to the use of online reporting functions on SNSs: primary appraisal (perceived emergency and perceived responsibility), secondary appraisal (perceived usefulness and perceived ease of use) and social appraisal (evaluation apprehension). We tested our research model with 117 Facebook users. Our findings suggest that perceived responsibility of the incident and perceived usefulness of the reporting functions are important factors promoting the use of built-in online reporting functions, whereas evaluation apprehension is an obstructing social factor to the use of built-in reporting functions. We expect that the results of this study make significant contributions to research and practice.

Original languageEnglish
Title of host publicationProceedings of the 49th Annual Hawaii International Conference on System Sciences, HICSS 2016
EditorsRalph H. Sprague, Tung X. Bui
PublisherIEEE Computer Society
Pages415-424
Number of pages10
ISBN (Electronic)9780769556703
DOIs
Publication statusPublished - 7 Mar 2016
Event49th Annual Hawaii International Conference on System Sciences, HICSS 2016 - Koloa, United States
Duration: 5 Jan 20168 Jan 2016

Publication series

NameProceedings of the Annual Hawaii International Conference on System Sciences
Volume2016-March
ISSN (Print)1530-1605

Conference

Conference49th Annual Hawaii International Conference on System Sciences, HICSS 2016
Country/TerritoryUnited States
CityKoloa
Period5/01/168/01/16

Scopus Subject Areas

  • Engineering(all)

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