TY - JOUR
T1 - Cashing In On Quality? Pay Incentives and the Quality Culture
AU - Snape, Ed
AU - Wilkinson, Adrian
AU - Redman, Tom
PY - 1996/11
Y1 - 1996/11
N2 - In this article, the authors explore the relationship between total quality management (TQM) and financial incentives in British manufacturing industry. In particular, they examine the view of some of the most influential quality management ‘gurus’ that there is an incompatibility between incentive pay and TQM. Drawing on survey and case study evidence, they show that TQM is being implemented in the presence of financial incentives. Furthermore, those organisations which had such incentives did not appear to have less success in implementing TQM. On the basis of the evidence presented, the authors conclude that it is not possible to rule out a role for financial incentives in implementing TQM, although incentives are only likely to form one element in a broader implementation strategy.
AB - In this article, the authors explore the relationship between total quality management (TQM) and financial incentives in British manufacturing industry. In particular, they examine the view of some of the most influential quality management ‘gurus’ that there is an incompatibility between incentive pay and TQM. Drawing on survey and case study evidence, they show that TQM is being implemented in the presence of financial incentives. Furthermore, those organisations which had such incentives did not appear to have less success in implementing TQM. On the basis of the evidence presented, the authors conclude that it is not possible to rule out a role for financial incentives in implementing TQM, although incentives are only likely to form one element in a broader implementation strategy.
UR - http://www.scopus.com/inward/record.url?scp=84986034439&partnerID=8YFLogxK
U2 - 10.1111/j.1748-8583.1996.tb00415.x
DO - 10.1111/j.1748-8583.1996.tb00415.x
M3 - Journal article
AN - SCOPUS:84986034439
SN - 0954-5395
VL - 6
SP - 5
EP - 17
JO - Human Resource Management Journal
JF - Human Resource Management Journal
IS - 4
ER -