Building Customer Loyalty in Transactional and Relational Services: Roles of Firm Love and Customer-Employee Relationship

Research output: Contribution to conference › Conference paper › peer-review

Original language	English
Publication status	Published - Jun 2005
Event	AMA Special Interest Group, SERVSIG conference - , Singapore Duration: 1 Jun 2005 → 3 Jun 2005

Conference	AMA Special Interest Group, SERVSIG conference
Country/Territory	Singapore
Period	1/06/05 → 3/06/05

Cite this

@conference{2d213fa9a8944801bb9a8d4151355ac0,

title = "Building Customer Loyalty in Transactional and Relational Services: Roles of Firm Love and Customer-Employee Relationship",

author = "Yim, \{Chi Kin Bennett\} and Tse, \{David K.\} and Chan, \{Wa Kimmy\}",

year = "2005",

month = jun,

language = "English",

note = "AMA Special Interest Group, SERVSIG conference ; Conference date: 01-06-2005 Through 03-06-2005",

}