Building Customer Loyalty in Transactional and Relational Services: Roles of Firm Love and Customer-Employee Relationship

Chi Kin Bennett Yim, David K. Tse, Wa Kimmy Chan

Research output: Contribution to conference › Conference paper › peer-review

Original language	English
Publication status	Published - Jun 2005
Event	AMA Special Interest Group, SERVSIG conference - , Singapore Duration: 1 Jun 2005 → 3 Jun 2005

Conference	AMA Special Interest Group, SERVSIG conference
Country/Territory	Singapore
Period	1/06/05 → 3/06/05

Cite this

@conference{2d213fa9a8944801bb9a8d4151355ac0,

title = "Building Customer Loyalty in Transactional and Relational Services: Roles of Firm Love and Customer-Employee Relationship",

author = "Yim, {Chi Kin Bennett} and Tse, {David K.} and Chan, {Wa Kimmy}",

year = "2005",

month = jun,

language = "English",

note = "AMA Special Interest Group, SERVSIG conference ; Conference date: 01-06-2005 Through 03-06-2005",

}