TY - JOUR
T1 - Beyond user experience
T2 - What constitutes algorithmic experiences?
AU - Shin, Donghee
AU - Zhong, Bu
AU - Biocca, Frank A.
N1 - Publisher Copyright:
© 2019 Elsevier Ltd
PY - 2020/6
Y1 - 2020/6
N2 - Algorithms are progressively transforming human experience, especially, the interaction with businesses, governments, education, and entertainment. As a result, people are growingly seeing the outside world, in a sense, through the lens of algorithms. Despite the importance of algorithmic experience (AX), few studies had been devoted to investigating the nature and processes through which users perceive and actualize the potential for algorithm affordance. This study proposes the Algorithm Acceptance Model to conceptualize the notion of AX as part of the analytic framework for human-algorithm interaction. It then tests how AX shapes the satisfaction with and acceptance of algorithm services. The results show that AX is inherently related to human understanding of fairness, transparency, and other conventional components of user-experience, indicating the heuristic roles of transparency and fairness regarding their underlying relations of user experience and trust. AX can influence the user perception of algorithmic systems in the context of algorithm ecology, offering useful insights into the design of human-centered algorithm systems. The findings provide initial and robust support for the proposed Algorithm Acceptance Model.
AB - Algorithms are progressively transforming human experience, especially, the interaction with businesses, governments, education, and entertainment. As a result, people are growingly seeing the outside world, in a sense, through the lens of algorithms. Despite the importance of algorithmic experience (AX), few studies had been devoted to investigating the nature and processes through which users perceive and actualize the potential for algorithm affordance. This study proposes the Algorithm Acceptance Model to conceptualize the notion of AX as part of the analytic framework for human-algorithm interaction. It then tests how AX shapes the satisfaction with and acceptance of algorithm services. The results show that AX is inherently related to human understanding of fairness, transparency, and other conventional components of user-experience, indicating the heuristic roles of transparency and fairness regarding their underlying relations of user experience and trust. AX can influence the user perception of algorithmic systems in the context of algorithm ecology, offering useful insights into the design of human-centered algorithm systems. The findings provide initial and robust support for the proposed Algorithm Acceptance Model.
KW - Affordance
KW - Algorithm
KW - Algorithmic experience
KW - Algorithmic trust
KW - Fairness
KW - Transparency
KW - User experience
UR - http://www.scopus.com/inward/record.url?scp=85077915121&partnerID=8YFLogxK
U2 - 10.1016/j.ijinfomgt.2019.102061
DO - 10.1016/j.ijinfomgt.2019.102061
M3 - Journal article
AN - SCOPUS:85077915121
SN - 0268-4012
VL - 52
JO - International Journal of Information Management
JF - International Journal of Information Management
M1 - 102061
ER -