TY - JOUR
T1 - Arts Consumption, Customer Satisfaction and Personal Well-Being
T2 - A Study of Performing Arts in Hong Kong
AU - SIU, Noel Y M
AU - KWAN, Ho Yan
AU - ZHANG, Junfeng
AU - HO, Candy K Y
N1 - Publisher Copyright:
© 2016 Taylor & Francis Group, LLC.
Copyright:
Copyright 2016 Elsevier B.V., All rights reserved.
PY - 2016/3/14
Y1 - 2016/3/14
N2 - Customer satisfaction has been regarded as a key antecedent to positive future consumption behavior; however, studies on the relationship between satisfaction and personal well-being in the cultural context are scarce. To fill the research gap, a field survey with a sample of 367 cultural visitors in the performing arts context was conducted to investigate the role of satisfaction on the physical, psychological, and social dimensions of customers' well-being. Findings indicate that satisfaction serves as mediator in transforming consumption benefits into fulfilling autonomy and relatedness needs, which subsequently contributes to personal well-being.
AB - Customer satisfaction has been regarded as a key antecedent to positive future consumption behavior; however, studies on the relationship between satisfaction and personal well-being in the cultural context are scarce. To fill the research gap, a field survey with a sample of 367 cultural visitors in the performing arts context was conducted to investigate the role of satisfaction on the physical, psychological, and social dimensions of customers' well-being. Findings indicate that satisfaction serves as mediator in transforming consumption benefits into fulfilling autonomy and relatedness needs, which subsequently contributes to personal well-being.
KW - Cultural consumption
KW - customer satisfaction
KW - self-determination theory
KW - well-being
UR - http://www.scopus.com/inward/record.url?scp=84958864456&partnerID=8YFLogxK
U2 - 10.1080/08961530.2015.1089806
DO - 10.1080/08961530.2015.1089806
M3 - Article
AN - SCOPUS:84958864456
SN - 0896-1530
VL - 28
SP - 77
EP - 91
JO - Journal of International Consumer Marketing
JF - Journal of International Consumer Marketing
IS - 2
ER -