Anthropomorphized E-Service Toolkit and Consumer Satisfaction in Service Coproduction

Rocky Peng Chen; Kimmy Wa Chan

Anthropomorphized E-Service Toolkit and Consumer Satisfaction in Service Coproduction

Department of Management, Marketing and Information Systems

Research output: Contribution to conference › Conference paper › peer-review

Original language	English
Publication status	Published - 5 Apr 2019
Event	George Washington University School of Business Center for the Connected Consumer Inaugural Conference on the Intelligence of Things 2019 - George Washington University School of Business, Washington, DC, United States Duration: 5 Apr 2019 → 5 Apr 2019 https://postsocial.gwu.edu/gw-inaugural-conference-on-the-intelligence-of-things/ (Conference website) https://postsocialgwu.files.wordpress.com/2019/03/gw-ai-iot-conference-final-3-24-19.pdf (Conference programme )

Conference

Conference	George Washington University School of Business Center for the Connected Consumer Inaugural Conference on the Intelligence of Things 2019
Country/Territory	United States
City	Washington, DC
Period	5/04/19 → 5/04/19
Internet address	https://postsocial.gwu.edu/gw-inaugural-conference-on-the-intelligence-of-things/ (Conference website) https://postsocialgwu.files.wordpress.com/2019/03/gw-ai-iot-conference-final-3-24-19.pdf (Conference programme )

Cite this

@conference{e8c02b10562248f0ba2877250465531f,

title = "Anthropomorphized E-Service Toolkit and Consumer Satisfaction in Service Coproduction",

author = "Chen, {Rocky Peng} and Chan, {Kimmy Wa}",

year = "2019",

month = apr,

day = "5",

language = "English",

note = "George Washington University School of Business Center for the Connected Consumer Inaugural Conference on the Intelligence of Things 2019 ; Conference date: 05-04-2019 Through 05-04-2019",

url = "https://postsocial.gwu.edu/gw-inaugural-conference-on-the-intelligence-of-things/, https://postsocialgwu.files.wordpress.com/2019/03/gw-ai-iot-conference-final-3-24-19.pdf",

}

Anthropomorphized E-Service Toolkit and Consumer Satisfaction in Service Coproduction. / Chen, Rocky Peng ; Chan, Kimmy Wa.
2019. Paper presented at George Washington University School of Business Center for the Connected Consumer Inaugural Conference on the Intelligence of Things 2019, Washington, DC, United States.

Research output: Contribution to conference › Conference paper › peer-review

TY - CONF

T1 - Anthropomorphized E-Service Toolkit and Consumer Satisfaction in Service Coproduction

AU - Chen, Rocky Peng

AU - Chan, Kimmy Wa

PY - 2019/4/5

Y1 - 2019/4/5

M3 - Conference paper

T2 - George Washington University School of Business Center for the Connected Consumer Inaugural Conference on the Intelligence of Things 2019

Y2 - 5 April 2019 through 5 April 2019

ER -